WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the worlds air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE & TEAM As a Solution Specialist, Manager Baggage Portfolio, you will bring deep knowledge of airport and airline baggage technology solutions and play a critical role in supporting SITA at Airports global sales success. Your impact will directly influence how we introduce and scale new, customer-driven solutions in the air transport industry. You will work at the intersection of customer insight and technical expertise, guiding our sales and product strategy by deeply understanding customer pain points, translating those into compelling solution proposals, and delivering a seamless experience from opportunity to deal closure. To support SITA at Airports wider innovation and growth vision, this role demands Customer Centric Thinking using customer journey mapping, customer-driven design, and proactive engagement to ensure our solutions are designed around real-world needs. WHAT YOULL DO Act as the key interface between Sales geographies and central Product Management for complex deals and new solutions across the baggage technology portfolio Shape strategic customer proposals from early engagement through RFP response by applying deep knowledge of operational challenges and customer goals Guide customers through solution design processes based on a clear understanding of their pain points, business processes, and operational constraints Design and deliver product demos and solution workshops, showcasing the value of SITA’s baggage solutions in a customer’s specific context Provide customer intelligence and insights back into Product Management to help evolve the roadmap in line with real market demand Lead internal cross-functional collaboration with Product, Engineering, Delivery, Pricing, and Operations to co-create solution proposals Partner with Sales and Business Development to define tailored account strategies and drive market penetration Support and influence pricing strategy and commercial modelling based on value-driven outcomes for customers Participate in live trials, customer pilots, and PoC engagements to demonstrate measurable impact of solutions Actively contribute to knowledge sharing within the global Solution Specialist Team, enabling best practices and regional insight exchange ABOUT YOUR SKILLS Strong knowledge of airport/airline baggage technologies, including BIMs, BRS, MDS, and loading systems Technically fluent, with a solid grasp of cloud-based solutions, APIs, and integration frameworks Demonstrated ability to apply customer journey mapping and insights to design solutions that solve pain points and exceed customer expectations Proven experience in customer-centric presales processes, enabling solution design that drives customer satisfaction and commercial win rates Strong design thinking mindset, consistently approaching complex problems through iterative, user-first solutioning Comfortable navigating high-stakes, high-urgency customer interactions and translating feedback into tangible solution improvements Ability to collaborate across geographies and functions to co-create value with teams including Product Management, Sales, and Engineering Effective communicator with a talent for translating technical features into business value, able to engage at all stakeholder levels including C-suite Commercially astute and analytically sound, capable of developing tailored pricing and go-to-market strategies Proficient in tools such as PowerPoint, Excel, Power BI, Visio, and Word for solution modeling and storytelling NICE-TO-HAVE Experience in introducing and scaling new products within the air transport industry Exposure to global aviation technology procurement and implementation cycles Familiarity with strategic pricing models and value-based selling approaches Experienced professional in Information Technology, Airline/Airport passenger ground handling, or the broader Air Transport Industry technology domain. WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team's needs) Flex Day: Make your workday suit your life and plans. Flex-Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. PURPOSE An Apprentice will be working in a dynamic environment with exposure to various aspects of information technologies tools including, administration, customer service, reporting and network management while gaining hands-on experience, learning from seasoned professionals and mentors and developing technical skills. KEY RESPONSIBILITIES -Incident Logging and Email Handling: Log incidents received via emails. Respond to customers (Internal and external) emails promptly, providing information and support as needed. -Ticket Management: Responsible for opening, updating, and closing tickets in the IT Service Management (ITSM) tool. -Daily Reporting in Excel: Run daily reports in Excel. These reports may include metrics related to incident volume, response times, or other relevant data. -Quality Checks: Perform basic quality checks to ensure accuracy and adherence to established procedures. -Dashboard Maintenance: Maintain tool dashboards used by the team. -Stakeholder Coordination: Coordinate with internal and external stakeholders for various projects and incident management. -Excel and Reporting Tasks: In addition to daily reporting, handle other Excel-related tasks as required. *Primary troubleshooting network connectivity issues, ensuring proper network configurations. * Readiness to work in rotational (Day and Night) shifts in team that provides 24x7 Support KNOWLEDGE & SKILLS - Excellent customer communication skills both verbal and written in English. - Fundamental understanding of computers and technology is essential. * Knowledge of networking and web standards such as DNS, DHCP, TCP/IP,HTTPS -Technical awareness in computer systems, software, and hardware. -Ability to quickly learn new technologies. -Excellent interpersonal skills, capable of working collaboratively in a team environment. -Good knowledge of MS office. -A proactive approach to problem-solving and a willingness to take on new challenges
WELCOME TO SITA At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. Youll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We dont just move the world forwardwere proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA PURPOSE You will oversee a host of standard projects within a portfolio. Your ability to plan resources and lead project professionals allocated to projects within the portfolio effectively is key to ensuring the timely delivery of planned outcomes. Success in this role means you pay attention to detail, be time sensitive, possess influencing skills and enjoy working with others of diverse backgrounds within our global environment KEY RESPONSIBILITIES This role offers a range of responsibilities such as: Managing projects - Projects that are part of a portfolio will vary in scope and need. You proactively forecast and make resource decisions to projects based upon current and pipeline project workload. You manage change, mitigate risks, and deliver results to stakeholders and customers alike. Attention to detail, effective time management and influencing people skills are key ingredients to be successful in managing projects. Manage individual projects when needed to contribute to project success. Working with project teams - Based on organization design and needs, you continuously review, recommend and maintain the optimum structure of the team in contributing to the annual capacity and skills strategy. You identify, recruit, manage performance, and train and develop via regular coaching and feedback as required to build a strong project management team. Act as the first point of escalation for individual project managers or team members a part of your portfolio and take responsibility to resolve issues presented. Project Management administration - Be an advocate and supporter of all standards and practices defined within our company. Promote practice standards and ensure consistent use and performances. Generate and maintain all reporting needed to ensure continuous visibility to all project activities EXPERIENCE You have a track record of success in managing project teams and deliverables. Ideally you have experience with an IT solutions or airline industry solutions provider. EDUCATION & QUALIFICATIONS University degree or equivalent Formal project management training and certification - PMP certified not mandatory but recommended WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team's needs) Flex Day: Make your workday suit your life and plans. Flex-Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
WELCOME TO SITA You ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We dont just move the world forward were proud to be recognized as a Great Place to Work by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA. PURPOSE The Billing Analyst has full responsibility for the billing production of a given product line or of a specific customer account. The Billing Analyst is also accountable for tax calculation for generating all outputs required for accounting/treasury needs and for delivering all supporting documentation to SITA customers in a timely and accurate manner. KEY RESPONSIBILITIES Managing any billing parameters and tariffs for the product line customer account or specific area including tax parameters. Implementing and processing all necessary quality controls on the data provided to the billing system to ensure accuracy and coherence of these data taking the corrective actions as appropriate.- Being fully responsible for following-up the batch processes launched by IT operations and managing the resolution of potential problems and timing with them. Supporting any new product launched by SITA any new billing facility or new agreement signed by SITA with the support of the IT development teams or with existing development tools available to the billing division. Guaranteeing the timeliness completeness and accuracy of the billing data provided to any downstream system or processes (internal or external to the Billing operations group). Checking the results of data transfers to these systems or processes. Meeting billing production cycle deadlines in order to ensure optimization of SITA treasury. Responding to internal or external customers by conducting simple or complex investigation on operational or billing data and processes so as to provide a complete support to any user of the SITA invoices with the ability to produce ad-hoc reports. Providing on a regular basis clear visibility about actions performed and communicating efficiently to any contact concerned about revenues impacts and potential customers' dissatisfaction. Taking all necessary actions to improve the billing processes and enrich the billing system to fit the evolution of the business. Providing support when required to the CBR dealing with customers billing complaints Assist in the implementation and maintenance of tax digitalization tools and systems. Collaborate with IT and tax teams to integrate tax rules into billing platforms. Validate tax data in billing files and ensure accurate tax calculations. Monitor and troubleshoot tax-related errors in billing processes. Support the preparation and submission of tax reports and filings. Maintain documentation for tax workflows and digital processes. Ensure compliance with local and international tax regulations. Provide training and support to billing team members on tax digitalization tools. EXPERIENCE - Experience in database management (Oracle / SQL programming) or VBA development preferred.- Exposure to financial control. -Familiarity with tax compliance and digital tax systems (e.g., e-invoicing, GST, VAT KNOWLEDGE & SKILLS Experience with tax automation tools or platforms. Knowledge of international tax regulations and billing standards. Exposure to digital transformation projects in finance or billing. PROFESSION COMPETENCIES Attention to Detail Financial Acumen CORE COMPETENCIES Adhering to Principles & Values Communication Creating & Innovating Customer Focus Impact & Influence Leading Execution Results Orientation Teamwork EDUCATION & QUALIFICATIONS - Academic qualification required. (Finance/management techniques / business data processing). WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team's needs) Flex Day: Make your workday suit your life and plans. Flex-Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. PURPOSE The Senior Agent is the primary point of contact for customers and has the responsibility to ensure that all incidents are fixed and change requests handled within the agreed SLA. For that purpose he has the ownership of incidents from opening to closing and must work with and chase all involved resolver groups to comply with SLAs.n- Within SITA Service Desks the Senior Agent is responsible to handle at level 1 the incidents service requests and change requests (assigned to him/her) which are raised by customers when they face issues with the use of SITA products and services. Those incidents are reported via various media: telephone e-mails or web portal.n- The Senior Agent has the primary responsibility to attempt to resolve the incidents/service requests at his/her level and to refer them to the appropriate resolver group while still tracking them until resolution.n- This function requires working in shifts during nights weekends and public holidays. KEY RESPONSIBILITIES This is an exciting opportunity to become an integral part of a team of highly skilled network engineers at a leading IT provider for the air transport industry. The role is classified as an L1.5/L2 position, responsible for incident management including operational fault management of a SITA-managed Versa Networks solution. The ideal candidate will troubleshoot network and security solutions, including SD-WAN/SASE, to resolve customers' technical issues while acting as a liaison to other internal teams. Candidates must be willing to learn about new technologies and possess the ability to work in a complex networking and security environment. Provide initial support for customer queries via established channels of support (e.g. phone, email, or chat) Guide customers through basic troubleshooting steps and self-service options Troubleshoot and resolve technical issues reported by customers Log all interactions and issues in the ticketing system Escalate unresolved issues to a higher competence of support (e.g. PSOs, third parties, etc.) Participate in training sessions to stay updated on product and service changes Provide customers with product and service information Provide advanced support and resolve complex technical issues. Act as a Subject Matter Expert (SME) for specific products/services. Mentor and assist junior agents with challenging cases. Monitor and ensure resolution of escalated issues within SLAs. - Provide advanced support and resolve complex technical issues. - Monitor and ensure resolution of escalated issues within SLAs. - Provide proactive support to identify and address recurring issues. Day-to-day management and configuration of network infrastructure, including SDWAN/SASE, firewalls, and local area networks (wired/wireless). Oversee SDWAN/SASE managed services to ensure optimized configurations. Maintain the operational integrity of security and data networks, responding to incidents and providing occasional out-of-hours technical support. Participate in customer meetings, providing performance reports and project updates. EXPERIENCE Customer Service positions with extensive customer engagement experience in a help desk or call centre environment and/or travel industry is preferred. - Minimum 2 to 3 years in a Service Desk or Incident Management function with recognized expertise on a large range of services and products at intermediary and advanced levels. - Experience in airlines' and travel industry's operations and applications will be extremely advantageous- Candidate from colleges and universities who have the motivation to work in customer service and support.
WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. PURPOSE The Analyst Finance Systems & Processes plays a key role in managing and supporting the creation and maintenance of project codes, Oracle Time and Labour entries, and master data requests. This role ensures the accuracy and efficiency of financial reporting processes, contributing to the smooth operation of finance functions. The analyst is responsible for specific recurring monthly activities related to project codes and Oracle Time and Labour. As a member of the Global Project Code Support team, the analyst supports end-to-end processing, reporting, and audit activities within their scope of responsibility This role supports the successful delivery of one or more small to medium-sized finance sub-projects, ensuring they are completed on time, and to the defined quality standards. It is specifically responsible for creating and maintaining project documentation, translating end-user requirements for the information systems team, and playing a key role in the execution of project plans. KEY RESPONSIBILITIES Provide ongoing process and system support to the finance community, resolving operational issues as they arise. Assist finance teams & business during the request submission phase by contributing key inputs to the project steering committee, ensuring projects are realistic in terms of cost, quality, and timelines. Gather and analyse end-user requirements, translating them into clear system specifications. Support the management and execution of projects in alignment with the agreed project plan and defined Project Methodology, helping to reduce risk, manage issues, and enhance overall efficiency. Monitor progress regularly, tracking activity completion, deliverables, and quality levels against the plan, and initiate corrective actions for any deviations. Represent the project internally by reporting on status to the steering committee and key stakeholders. Prepare and deliver accurate progress reports, including regular updates for the Finance System Alignment Meetings. Support and maintain strong relationships with internal customers to ensure satisfaction throughout the project lifecycle and ongoing support phase. Ensure customer goals are met, secure acceptance of project deliverables, and conduct post-project lessons learned sessions. Facilitate a smooth handover from the project team to the operational line organization, ensuring continuity and sustainability. Main responsibilities Develop and maintain KPI reports to monitor and evaluate data quality metrics. Ensure timely and accurate processing of Project Codes, Oracle Time & Labour, and Master Data requests and tickets, maintaining 100% quality compliance. Document data quality standards, procedures, and best practices to support consistent and reliable data management. Stay current with industry best practices and emerging trends in Oracle Finance and Accounting modules. Process data and information accurately and completely, in alignment with defined Service Level Agreements (SLAs). Reconcile data within the assigned area of responsibility, identifying discrepancies and initiating corrective action plans as needed. Address and resolve queries by liaising with internal and external stakeholders; escalate unresolved issues to the line manager as appropriate. Support internal and external audit processes by providing accurate, complete, and timely documentation and analysis. Identify opportunities for organizational and process efficiency improvements. Contribute to departmental projects and process improvement initiatives as assigned. Produce monthly reports in accordance with the agreed reporting schedule. Regularly review and update internal processes and policies to ensure relevance and effectiveness. Support audit requests with comprehensive and accurate data analysis and documentation. EXPERIENCE Ideally Five - Six years of experience within the finance function Minimum 3 years PQE with knowledge working in an Oracle project environment with a proven track record managing one or more medium to large projects or Line of business. Worked on Oracle finance/accounting modules is must 3-4 years work experience in a finance & accounting environment preferably within a medium size company with a matrix business structure University Degree in Finance & Accounting or equivalent or Higher College education in Business studies KNOWLEDGE & SKILLS Oracle knowledge Oracle Project Coding & Oracle SFS Proven experience in Finance & Accounting Advance Knowledge of Excel Financial Systems savvy in general. PROFESSION COMPETENCIES Business Acumen Financial Acumen Financial Planning Financial Systems & Processes Quality Control CORE COMPETENCIES Adhering to Principles & Values Communication Creating & Innovating Customer Focus Impact & Influence Leading Execution Results Orientation Teamwork NICE-TO-HAVE: Previous experience in audit activities is an advantage. SFS / OAC knowledge as advantage PowerBI reporting SQL Query knowledge as advantage Data analysis approach EDUCATION & QUALIFICATIONS - Business University degree diploma or equivalent; - Accounting or Finance qualification would be preferred. WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your team's needs) Flex Day: Make your workday suit your life and plans. Flex-Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.