The Opportunity Simpplr is looking for a Lead UX/UI designer who excels at user-centric product development to help design the future of work. This is a great opportunity to join a team responsible for a product that is defining the way companies engage and connect with their employees. You ll be working alongside talented and passionate product managers, UX/UI designers, researchers and remotely with members of our engineering team in US, India and the UK - all focused on collectively building a world class application. We bring our A-game every day, and have fun doing it. We are looking for truly awesome, unbelievably talented creators to join us. Your Job Responsibilities What you will be doing: Work through design problems from beginning to end: translating business strategy, research insights, and data into ideas that form disruptive new products and features and improving and simplifying existing workflows. Sketch and prototype ideas to quickly assess viability, and design the workflows and fine - grained details of interactions. Use design thinking to drive cross functional alignment and use storytelling to inspire the team and the organization about the team s vision and problems we are solving. Partner closely with cross - functional (product, engineering, and go to market) teams to regularly ship experiences that drive concrete business outcomes and solve user pain points. Iterate based on feedback from the whole team and your cross - functional partners. Act as a leader and coach within the Product Design team, collaborating with other designers to make their work and the whole team better. Your Skillset What makes you a great fit for the team: Want to be part of creating amazing and innovative experiences that help solve real pain points for our customers while driving concrete metrics and business outcomes and know how to find the right balance. Use data and research to inform your design decisions and are able to assess the impact of your designs with quantitative and qualitative data. Are comfortable operating in a fast paced environment and ambiguous problem spaces Bonus: Worked in the B2B, HR, Productivity space or tackled issues related to communication systems for knowledge workers. Have a track record in using design thinking to drive cross functional alignment and storytelling. Have experience partnering with Product to envision long term product vision, strategy, and roadmap. Bring a strong sense of empathy and a user - centric approach to design. Are excited to work in a positive, supportive environment and want to collaborate as part of a high - caliber, cross - functional team that helps you grow. Have a portfolio showing compelling and quality design as well as a track record of driving design forward. 8 plus years UX/UI Design experience. Simpplr s Hub-Hybrid-Remote Model: At Simpplr we believe that when work is good, life is better and that belief guides all we do. Including how we approach our flexible work model. Simpplr operates with a Hub-Hybrid-Remote model. This model is role-based with exceptions and provides employees with the flexibility that many have told us they want. Hub - 100% work from Simpplr office. Role requires Simpplifier to be in the office full-time. Hybrid - Hybrid work from home and office. Role dictates the ability to work from home, plus benefit from in-person collaboration on a regular basis. Remote - 100% remote. Role can be done anywhere within your country of hire, as long as the requirements of the role are met.

Who We Are Simpplr is Modern Intranet and EX unified. Our platform unifies employee engagement, enablement, and services, leveraging state-of-the-art AI models to deliver a seamless, cohesive, and personalized employee experience for everyone - wherever and however they work. Our mission is to transform the work experience for billions of people across the world. Because we believe that when work is good, life is better. Trusted by more than 1,000+ leading brands, including DocuSign, Penske, Splunk, Nutanix, Okta, Eurostar, and SoFi, our customers are achieving measurable improvements in employee engagement, productivity, and accelerated business performance. Simpplr is headquartered in Silicon Valley, CA with offices in the UK, Canada, and India, and is backed by Sapphire Ventures, Norwest Venture Partners, Salesforce Ventures, and Tola Capital. Learn more at simpplr.com . JD:Role Overview: As a Senior Recruiter / Lead Recruiter, you will play a crucial role in hiring top technology and product talent. You will be responsible for full-cycle recruiting, leveraging data-driven insights, and executing leadership hiring. This role requires deep expertise in recruitment analytics, hiring dashboards, and strategic talent acquisition within a high-growth SaaS environment. Key Responsibilities: Drive end-to-end recruitment for technology and product roles, ensuring a seamless hiring experience.Build and execute strategic hiring plans to attract top-tier talent in engineering, product management, and leadership functions.Develop and manage recruitment dashboards and analytics to track key hiring metrics and drive continuous improvements.Partner closely with hiring managers and senior leadership to understand talent needs and build a proactive talent pipeline.Leverage data-driven recruitment insights to optimize hiring processes and reduce time-to-hire.Own leadership hiring, identifying and engaging with high-caliber candidates for senior-level positions.Utilize various sourcing techniques, including direct sourcing, networking, social media, and referrals, to attract passive talent.Enhance employer branding efforts by collaborating with marketing and internal teams to position the company as a top employer.Stay updated on industry trends, market intelligence, and best hiring practices to ensure a competitive recruitment strategy. Key Requirements: 6+ years of experience in technical and product hiring, preferably in a high-growth B2B SaaS environment.Proven expertise in leadership hiring with a track record of successfully hiring senior-level professionals.Strong knowledge of recruitment analytics and dashboards, with experience in leveraging data for hiring decisions.Hands-on experience with ATS platforms, recruitment tools, and sourcing techniques.Exceptional stakeholder management and ability to partner with senior leadership.Excellent communication, negotiation, and influencing skills.Ability to thrive in a fast-paced, dynamic environment with a strong sense of ownership. Simpplr s Hub-Hybrid-Remote Model: At Simpplr we believe that when work is good, life is better and that belief guides all we do. Including how we approach our flexible work model. Simpplr operates with a Hub-Hybrid-Remote model. This model is role-based with exceptions and provides employees with the flexibility that many have told us they want. Hub - 100% work from Simpplr office. Role requires Simpplifier to be in the office full-time. Hybrid - Hybrid work from home and office. Role dictates the ability to work from home, plus benefit from in-person collaboration on a regular basis. Remote - 100% remote. Role can be done anywhere within your country of hire, as long as the requirements of the role are met.

Who We Are Simpplr is Modern Intranet and EX unified. Our platform unifies employee engagement, enablement, and services, leveraging state-of-the-art AI models to deliver a seamless, cohesive, and personalized employee experience for everyone - wherever and however they work. Our mission is to transform the work experience for billions of people across the world. Because we believe that when work is good, life is better. Trusted by more than 1,000+ leading brands, including DocuSign, Penske, Splunk, Nutanix, Okta, Eurostar, and SoFi, our customers are achieving measurable improvements in employee engagement, productivity, and accelerated business performance. Simpplr is headquartered in Silicon Valley, CA with offices in the UK, Canada, and India, and is backed by Sapphire Ventures, Norwest Venture Partners, Salesforce Ventures, and Tola Capital. Learn more at simpplr.com . Job Title: Sr. Technical Support Engineer Job Level: IC3 Job Overview: Simpplr is a rapidly growing SaaS company, and we are seeking an experienced Senior Technical Support Engineer to join our Technical Support Team. In this role, you will be responsible for diagnosing and resolving technical issues for our customers from their first day using Simpplr. You will play a crucial role in ensuring a seamless user experience by providing expert troubleshooting and proactive issue resolution.This position is ideal for individuals who thrive in a fast-paced, high-growth environment and can make quick, effective decisions. Strong written and verbal communication skills, customer empathy, and problem-solving abilities are essential. You will collaborate closely with Product, Engineering, and Customer Success teams to drive customer satisfaction and provide best-in-class support.You will be the first-line technical support for Simpplr s Enterprise customers and provide second-line support for Digital and Commercial customers via Zendesk, phone calls, and live troubleshooting sessions. Your Job Responsibilities: Provide expert-level troubleshooting and technical support for Simpplr customers post-implementation.Review, triage, and diagnose customer-reported issues, functional queries, admin requests, and feature requests.Collaborate closely with Product, Engineering, and Customer Success teams to ensure timely resolution of complex issues.Lead incident management processes for customer-impacting outages and drive resolution efforts.Research and analyze complex cases, contributing to the internal Knowledge Base and Community forums.Utilize debugging tools and available resources to investigate technical issues and provide detailed insights.Ensure all support interactions are properly documented, following established processes and best practices.Identify recurring issues and contribute to proactive support measures and process improvements. What makes you a great fit for the team: Technical3+ years of experience in a direct customer-facing support role, handling technical troubleshooting.3+ years of experience troubleshooting modern web applications.Strong knowledge of Database technologies (SQL, MongoDB, Oracle) and the ability to write and execute queries.Familiarity with APIs and knowledge of API debugging using Postman or cURL.Strong ability to debug API and HAR files to diagnose and resolve complex technical issues.Experience supporting SSO, SAML, Provisioning, User Sync, HRIS, and other integrations.Hands-on experience with any log analysis tools (CloudWatch, Observe, Kibana, Loggly, Splunk, Coralogix) to investigate system behaviors and diagnose issues.Familiarity with any Web Scripting languages (JavaScript/NodeJS, HTML, CSS, C, C++, Java, Python) to assist in troubleshooting.Proficiency in support ticketing tools (Zendesk, JIRA, Salesforce Service Cloud).Understanding of APIs and integrations, including the ability to test API calls and analyze responses.Experience working with Enterprise clients, with the ability to manage and troubleshoot issues in a complex IT environment.Communication Customer interactionExcellent written and verbal communication skills with a focus on clear, concise, and professional responses.Ability to support and communicate effectively with US-based customers, tailoring responses based on customer profiles (technical vs. non-technical users).Comfortable with client phone/video calls to troubleshoot live issues, gather evidence, and set clear expectations.Strong customer empathy with a proactive approach to ensuring a smooth customer experience.CulturalPassionate about customer experience and dedicated to improving product adoption and usability.Proactive problem solver who takes initiative to implement improvements where necessary.Ability to work effectively across different teams, appreciating multiple perspectives to drive resolutions.Strong technical curiosity and a desire to continuously learn and develop within the field.Positive team player who contributes to a collaborative and engaging work environment.Willingness to work flexible hours to support a global customer base, particularly US customers. Preferred but not required: Bachelors degree in Computer Science, Computer Engineering, or equivalent experience.Completion of a coding boot camp or relevant technical certification.Experience with Intranet Software (Jive, Unily, LumApps, SharePoint, Confluence, Jira).Familiarity with AWS-based applications and cloud computing services. Simpplr s Hub-Hybrid-Remote Model: At Simpplr we believe that when work is good, life is better and that belief guides all we do. Including how we approach our flexible work model. Simpplr operates with a Hub-Hybrid-Remote model. This model is role-based with exceptions and provides employees with the flexibility that many have told us they want. Hub - 100% work from Simpplr office. Role requires Simpplifier to be in the office full-time. Hybrid - Hybrid work from home and office. Role dictates the ability to work from home, plus benefit from in-person collaboration on a regular basis. Remote - 100% remote. Role can be done anywhere within your country of hire, as long as the requirements of the role are met.

Who We Are Simpplr is Modern Intranet and EX unified. Our platform unifies employee engagement, enablement, and services, leveraging state-of-the-art AI models to deliver a seamless, cohesive, and personalized employee experience for everyone - wherever and however they work. Our mission is to transform the work experience for billions of people across the world. Because we believe that when work is good, life is better. Trusted by more than 1,000+ leading brands, including DocuSign, Penske, Splunk, Nutanix, Okta, Eurostar, and SoFi, our customers are achieving measurable improvements in employee engagement, productivity, and accelerated business performance. Simpplr is headquartered in Silicon Valley, CA with offices in the UK, Canada, and India, and is backed by Sapphire Ventures, Norwest Venture Partners, Salesforce Ventures, and Tola Capital. Learn more at simpplr.com . The Opportunity As a Full Stack Engineer on the Search Team, you will play a critical role in building and optimizing Simpplr s search infrastructure. You will leverage advanced technologies, including vector-based search, natural language processing (NLP), machine learning-driven ranking, and semantic search to enhance search functionality, ensuring fast, accurate, and intuitive results for users across our platform. This is an opportunity to collaborate with a talented team, solve complex technical challenges, and contribute to a product that enhances the workplace experience for users worldwide. Your Job Responsibilities What you will be doing:Design, develop, and maintain scalable full-stack applications, focusing on search functionality.Implement search indexing, ranking algorithms, and query optimization techniques.Work with a modern front-end framework (React) to build intuitive and responsive user interfaces.Develop backend services using languages like Python or Node.js.Optimize search performance by analyzing logs, identifying bottlenecks, and implementing improvements.Work closely with data science, data engineers and machine learning teams to integrate AI-driven search capabilities.Collaborate with UX/UI designers to create a seamless search experience.Ensure code quality, security, and performance through automated testing and code reviews.Stay up-to-date with emerging search technologies and best practices. Your Skillset What makes you a great fit for the team:3 to 5 years of experience as a Full Stack Engineer, with expertise in search technologies (e.g., Elasticsearch, Solr, OpenSearch).Develop and maintain high-performance, scalable web applications using React, TypeScript, and modern UI libraries.Collaborate with Designers to create seamless, responsive, and user-friendly interfaces.Optimize web application performance, ensure accessibility, and follow best practices in frontend development.Experience with backend development in Python, or Node.js.Knowledge of database technologies such as PostgreSQL, MongoDB, or Redis.Familiarity with a cloud platform AWSExperience with DevOps practices, CI/CD pipelines, and containerisation (Docker, Kubernetes).Excellent problem-solving and analytical skills.Strong communication and collaboration abilities. Nice to have: Experience with vector search and AI-powered search enhancements.You ve worked on large-scale distributed systems and high-traffic applications.You are familiar with semantic search technologies.You have a strong background in search relevancy and user behavior tracking. Simpplr s Hub-Hybrid-Remote Model: At Simpplr we believe that when work is good, life is better and that belief guides all we do. Including how we approach our flexible work model. Simpplr operates with a Hub-Hybrid-Remote model. This model is role-based with exceptions and provides employees with the flexibility that many have told us they want. Hub - 100% work from Simpplr office. Role requires Simpplifier to be in the office full-time. Hybrid - Hybrid work from home and office. Role dictates the ability to work from home, plus benefit from in-person collaboration on a regular basis. Remote - 100% remote. Role can be done anywhere within your country of hire, as long as the requirements of the role are met.