Role & responsibilities:1. Managing the entire sales & marketing operations of the dealership.2. Annual, Quarterly, monthly business planning & alignment of business plans to LOB's and reviewing the plan designed for achievement of the sales targets.3. Review of market activations and campaigns executed by LOB heads.4. Liaison with service workshop and spares department for smooth business operations and higher customer satisfaction.5. Ensuring appropriate stocks and market outstanding is maintained at all times.6. Managing the administrative arrangements of the showroom.7. Ensuring strict implementation of TML sales process & review the same.8. Reviewing the sales pipeline and plan for corrective action with the DSMs.9. Drive customer satisfaction at the dealership by increasing awareness, training employees and implementing processes to improve customer satisfaction.10. Connect with customers to get feedback on improvement opportunities for the dealership.

Roles and ResponsibilitiesManage after-sales service operations, ensuring timely resolution of customer complaints and issues.Oversee warranty handling processes, including claims processing and investigation.Develop and implement strategies to improve overall service quality, efficiency, and customer satisfaction.Collaborate with cross-functional teams to identify areas for improvement and implement changes.Ensure compliance with company policies, procedures, and regulatory requirements.