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Shiprocket

Shiprocket is India’s largest eCommerce enablement platform providing digital retailers an end-to-end customer experience platform. The platform which is creating an operating system for direct commerce enables shipping, fulfillment, customer communication and marketing tools as well as providers for SMEs, D2C retailers, and social commerce retailers in India. With 25+ courier partners on board, the brand enables pan-India as well as international shipping deliveries. Its shipping solutions are available across 24,000+ pin codes within India and 220 countries worldwide. Launched in 2017, Shiprocket is on a mission to create a seamless logistics data platform that connects retailers, carriers, and consumers across national and international locations. Shiprocket provides a technology stack to help retailers integrate their shopping websites on Shopify, Magento, Woocommerce, Zoho, or others with the platform’s multi-carrier API to manage orders, print shipping labels, and avail tracking information from multiple providers including managing Cash on Delivery (COD) orders and payment reconciliation. Shiprocket also offers state-of-the-art fulfillment solutions with more than 35+ warehouses located across India. The technology stack provides a robust post-purchase experience to consumers, resulting in higher engagement and lower RTO (failed deliveries). Today, Shiprocket is the platform behind 2.5 lakh plus sellers who generate a GMV of more than $2.5B annually. The platform delivers packets to more than 70M consumers annually and is growing transactions 2.5-3X year on year.

738 Reviews in Shiprocket
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Sanchita Srivastava
a week ago
Supremely unhelpful customer care service. God forbid if you need their help to sort out any concern with your shipment - you're better off engaging with courier companies directly.
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Aman Vishnoi
a month ago
One of the biggest fraud company I've sent 1 plastic chair 1000 rs having hardly 2 kg weight but they imposed 13000 rs shipping charge by showing 65 kg weight. How can anyone afford to ship 1000 rs item by paying 13000 shipping charge. Also …
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ashish wadhwa
5 months ago
One of the worst shipping company you will ever come across. They are not professional, nor ethical. The reasons they provided for not been able to deliver the parcel not once but 3 times were hilarious and stupid at the same time. The …
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vishal pranjale
a month ago
Hello Shiprocket Team, worst experience, I don't understand why do you run the company if you don't want to provide any customer services. we have ordered some item Shiprocket order ID - #LKS4499, AWB number …
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Aeka Data
a month ago
we have encountered numerous issues, resulting in significant losses of nearly ₹20,000. Despite repeatedly reaching out to your team, including the manager assigned, who assured us that the issues were being escalated, not a single concern …
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Vidhi Kapoor
4 months ago
If you are a small business owner do not opt for shiprocket. The solutions provided to you by the company in first few months would be great. But after that they start raising weight disputes for each and every parcel that has been delivered to your clients. They are such an fraud don't go with their services
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Te jus
2 months ago
They haven't made payments to their shipping partners and that's why my customer is not getting their order delivered. Everything is stuck. Shipment is stuck. Money is stuck. Their responses are also stuck. Everytime a complaint is raised …
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Divyanshu Baranwal
a month ago
They are stupid actually. They don't pick up the material. Even their customer support executive don't support & talks rudely. Cut the calls. If i'm employer, I don't hire the candidates like her. This is not fair actually. I don't know how …
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mamta agarwal
4 months ago
It is my 200% recommendation that do not use services of this Company. If used just use it at your own risk. I am sharing an experience. I was Send a B2B shipment to our USA warehouse in …
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Itta
3 weeks ago
Very poor service. I have ordered from dermaco and shiprocket never deliver to my door step. They just give an address and ask to come to a location and collect. It is really appropriate.