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Shiprocket

Shiprocket is India’s largest eCommerce enablement platform providing digital retailers an end-to-end customer experience platform. The platform which is creating an operating system for direct commerce enables shipping, fulfillment, customer communication and marketing tools as well as providers for SMEs, D2C retailers, and social commerce retailers in India. With 25+ courier partners on board, the brand enables pan-India as well as international shipping deliveries. Its shipping solutions are available across 24,000+ pin codes within India and 220 countries worldwide. Launched in 2017, Shiprocket is on a mission to create a seamless logistics data platform that connects retailers, carriers, and consumers across national and international locations. Shiprocket provides a technology stack to help retailers integrate their shopping websites on Shopify, Magento, Woocommerce, Zoho, or others with the platform’s multi-carrier API to manage orders, print shipping labels, and avail tracking information from multiple providers including managing Cash on Delivery (COD) orders and payment reconciliation. Shiprocket also offers state-of-the-art fulfillment solutions with more than 35+ warehouses located across India. The technology stack provides a robust post-purchase experience to consumers, resulting in higher engagement and lower RTO (failed deliveries). Today, Shiprocket is the platform behind 2.5 lakh plus sellers who generate a GMV of more than $2.5B annually. The platform delivers packets to more than 70M consumers annually and is growing transactions 2.5-3X year on year.

738 Reviews in Shiprocket
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Shaurya S
4 months ago
Absolutely horrible customer service. It's been 5 days since the delay of the delivery and I'm finding no way to get in touch to see what the issue is. Horrible
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Vismaya Y
5 months ago
These people are worst they wont respond to the calls the orders are damaged after returning the order they wont refund the amount also or respond to the calls
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Vidya Vishnu
7 months ago
They don't deserve any star. They are unreachable. Their delivery person make fake excuses for not delivering the parcels while their call centre has template answer- Ma'am we have escalated this issue with the concerned team. Don't place order with them even if it's the last delivery centre in the world.
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Kovid Joshi
8 months ago
I wish I could give Zero. Picked up a parcel on 12 Aug and since last 4 days they are only updating the status early in the morning “entry restricted” “ customer not available “ …
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Tithi Patra
8 months ago
Is it kind of joke or something???? Since 3 days am getting msg every single day that today we gonna deliver the order and simply i will be getting the msg again that we attempted the delivery and …
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Abdul Rahiman
4 months ago
one of the worst service providers no answer I was suppose to get a courier within a week and 4 weeks passed no updates.
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Aniket Ashok Dhake
a year ago
The worst courier company. The item was shipped from Maharashtra. The courier boy never called me. I called him 6 times. 2 times he picked up the phone and spoke very rudely. Next day he didn't even pick up the phone and now they are saying …
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Manoj G Nair
a year ago
Worst experience. Never order from Shiprocket. The product delivered was faulty. It was not working. They just wash their hands for returns. No response even after complaining. Closes the complainant saying it’s resolved. No one takes care of customers.
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ramesh ramanathan
9 months ago
I ordered some cookies from Swad.in. They have entrusted the delivery to ship rocket. Today is Thursday (19/7) and since Monday (15/7) I have been getting the same msg from shiprocket….. That it is packed and ready. It has not moved at all. …
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prayag bs
a year ago
Worst shipping partner to have. Totally unreliable. They never pick up on time nor give an update. Customer service is pathetic, all they do is ask you to wait. Try arguing about their bad service and they hang up. If you are serious about …