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Shiprocket

Shiprocket is India’s largest eCommerce enablement platform providing digital retailers an end-to-end customer experience platform. The platform which is creating an operating system for direct commerce enables shipping, fulfillment, customer communication and marketing tools as well as providers for SMEs, D2C retailers, and social commerce retailers in India. With 25+ courier partners on board, the brand enables pan-India as well as international shipping deliveries. Its shipping solutions are available across 24,000+ pin codes within India and 220 countries worldwide. Launched in 2017, Shiprocket is on a mission to create a seamless logistics data platform that connects retailers, carriers, and consumers across national and international locations. Shiprocket provides a technology stack to help retailers integrate their shopping websites on Shopify, Magento, Woocommerce, Zoho, or others with the platform’s multi-carrier API to manage orders, print shipping labels, and avail tracking information from multiple providers including managing Cash on Delivery (COD) orders and payment reconciliation. Shiprocket also offers state-of-the-art fulfillment solutions with more than 35+ warehouses located across India. The technology stack provides a robust post-purchase experience to consumers, resulting in higher engagement and lower RTO (failed deliveries). Today, Shiprocket is the platform behind 2.5 lakh plus sellers who generate a GMV of more than $2.5B annually. The platform delivers packets to more than 70M consumers annually and is growing transactions 2.5-3X year on year.

738 Reviews in Shiprocket
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sanskar fursule
4 months ago
I don’t even recommend a 1 star rating. Worst Customer service ever. Please go for other shipment companies and try to avoid Shiprocket as shipping partner. I write mail to their escalation and grievance officers but no action from their …
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jagdish soni
5 months ago
Worst Worst Worst customer service. worst after-sale service. very disappointed. Ship Rocket's after-sale service is absolutely bad. They fool you only in the name of help and support. the account manager does not respond on the phone they …
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Ashutosh Prakash
2 months ago
Worst service provider and fraud, they charged me for AIR shipment and then sent my parcel using Surface. I asked for a refund of the difference amount then they are telling that this is not feasible. Fraud service provider and aggregator.
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Cell Father
5 months ago
Shiprocket provides one of the most disappointing services I've ever encountered. I've been using their platform since 2022, and my two years of experience have been far from satisfactory. They lack control over their delivery partners such …
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sahil khullar
5 months ago
Worst company. No one calls and then they ask for alternative number. No one calls on that too and then a whatsapp come do you want to reschedule. Then no answer. They don't have any control on delivery partners who will simply show you not …
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Shekhar Sharad
3 weeks ago
If you are A business owner, don't use their service. You'll get fake weight discrepancy without any proper details, fake delivery attempts. Save you money.
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Chandani Shukla
7 months ago
It's totally frustrated because I am done the order of kurti set but company send the used saree in very durty condition it's totally waist of money waist or time. Totally disturbing Not actual brand sent That company send used item with finishing of iron.
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KONGPOSH GROWERS
2 months ago
Mr Afroz from escalation team helped me a lot in getting COD remittances back after delay of 5 months. He is very nice and kind guy. People like him are Shiprockets backbone in handling customer issues kindly. 👏 …
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Rishabh Sahu
5 months ago
This parcel was not ordered by me yet the parcel came to me. The order was made from Flipkart and the order from Flipkart was canceled. Then why did it deliver to your parcel house and the amount of Flipkart is different and your amount is …
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Vijay Maurya
6 days ago
very bad services provide. support team very bad they do not provide solution he always tell our team will we contact you soon .but his team not cantact .