SHIFTCO SHIPPING LOGISTICS INDIA PRIVATE LIMITED

Air freight Pricing Act as the primary liaison between customers, airlines, counterpart and internal departments regarding air freight shipments. Manage and process air freight bookings, including preparing documentation such as air waybills (AWB), invoices, and customs declarations. Monitor shipments proactively and provide timely updates to clients. Resolve issues related to delays, damages, or discrepancies with air freight shipments. Coordinate with airlines, ground handlers, and warehouse teams to ensure timely cargo movement. Maintain up-to-date knowledge of international air freight regulations, customs requirements, and company policies. Enter and maintain accurate shipment data in the freight management system. Provide rate quotations and assist in pricing negotiations as needed. Handle customer inquiries, complaints, and feedback in a professional and timely manner. Ensure compliance with company and regulatory policies, including IATA and TSA requirements. Air Freight Documentation Execute the shipment as per shippers LOI (Letter of instruction), CIPL (Commercial invoice and packing list). Handle shipment bookings, track cargo status, and proactively communicate any delays or issues. Prepare and process air freight documentation (e.g., Air Waybills, invoices, customs paperwork). Maintain shipment records and ensure all data is correctly entered into internal systems. Ensure compliance with IATA, TSA, and other regulatory requirements.