Location : Work from Anywhere - India Here's What We Do And Why We Do It. Simply put, we will work together to simplify businesses' IT with cloud technology so they can focus on what really matters, making people’s lives better. Discover how we do that here: www.sherweb.com/about/ . Here's how you will contribute to the success of the company Ensure maintenance, diagnose the reasons for system failure and manage the use of the surrounding equipment, computer workstations and internet connections Try out and install computer hardware, operating systems and other software applications Help network users (employees) solve problems by replying to internet tickets Responsible for managing the internal tickets Here's what you need to have and master to get the job College diploma in Computer Science or a combination of equivalent training and experience A minimum of 1 year experience in technical support Good capacity for troubleshooting, after finding the root cause of the issue A strong desire to automate tasks and processes Proven experience in managing Microsoft systems Knowledge of O365 tools Experience in one or several of the following areas will be considered an asset: Microsoft Active Directory and GPO Microsoft System Center, SCCM, WSUS and SCOM Microsoft Windows 10/11 Benefits Of Working At Sherweb Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day. A fast-paced work environment that adapts to you A friendly and diverse work culture with inclusion and equality at heart of our actions State-of-the art technology and tools A results-oriented culture where talent, action, and thinking outside the box are given due recognition Annual salary review based on performance Generous and caring colleagues of various professional and cultural backgrounds A Flexible Total Compensation Offer Vacation time that considers your previous experience Advanced paid hours to recharge your batteries (holidays and mobile days) Flexible benefits plan that adapts to your needs Flexible savings fund options A monthly home internet allowance Considerable growth opportunities A career path with opportunities to learn and grow Proximity to your direct manager and open, honest communication to support your development Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career Last but not least: “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position always require written and oral communication with an English-speaking clientele.
Location : Work from anywhere Here's What We Do And Why We Do It. We are seeking a dynamic and detail-oriented person to join our Quality Team. As a Quality Assurance Technician your role involves supporting our front line ambassadors and providing feedback on how we can improve our customer service. The ideal candidate will have a passion for understanding customer needs, and the ability to collaborate effectively across cross-functional teams. Here's how you will contribute to the success of the company Monitor, review and evaluate call/case interactions; Analyse quality results of case interactions on multiple aspects, ranging from customer service approach to compliance requirements; Work collaboratively to design, implement and follow-up quality standard improvements aligned to our customers needs; Contribute to maintain quality assurance grids, criteria and documentation, communicate them and follow-up; Contribute to analysis of quality and operational processes and procedures, report issues and recommend improvements; Summarize quality issues and provide realistic recommendations, guidance and feedback to our technical support team; Assist or host synchronization meetings to bring alignment within our technical support program; Conduct workshops and participate in coaching sessions with the technical support team; Ask questions and provide feedback on quality assurance and call discrepancies to team leaders; Stay abreast of current changes to policies and procedures and participate in required meetings and trainings; Carry out all other related tasks per the job’s evolution and departmental needs. Here's what you need to have and master to get the job College degree in a related discipline or equivalent experience; 1-2 years of experience in customer service, B2C or in B2B environment; Technical support experience (an important asset); Excellent oral and written communication skills in English; Strong knowledge of Excel; Knowledge of Windows applications (an asset); Result-oriented and performance driven. Benefits Of Working At Sherweb Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day. A fast-paced work environment that adapts to you A friendly and diverse work culture with inclusion and equality at heart of our actions State-of-the art technology and tools A results-oriented culture where talent, action, and thinking outside the box are given due recognition Annual salary review based on performance Generous and caring colleagues of various professional and cultural backgrounds A Flexible Total Compensation Offer Vacation time that considers your previous experience Advanced paid hours to recharge your batteries (holidays and mobile days) Flexible benefits plan that adapts to your needs Flexible savings fund options A monthly home internet allowance Considerable growth opportunities A career path with opportunities to learn and grow Proximity to your direct manager and open, honest communication to support your development Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career Last but not least: “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position always require written and oral communication with an English-speaking clientele.
Location: work from anywhere Here’s what we do and why we do it We work to simplify the cloud for IT professionals so they can focus on what really matters, making their customers' lives better. C2 ITSM, our complete and innovative ITSM, facilitates service management for our partners and customers. Find out how we do that here: https://c2-itsm.com/about-us/ and www.sherweb.com/about/ Here's how you will contribute to the company’s success. Implement User Stories and bug work as part of the Development Sprints with the help of the development team. Monitors the application and components of its team and reports any problems observed. Participates in the Scrum activities of his development team. Submits his code to the code review process of its development team and improves based on feedback. Learns about code reviews from his development team. Actively develops product knowledge skills. Actively learn SDLC best practices and design patterns and their practical implementation. Here's what you need to have and master to get the job: College or University diploma in computer science Demonstrated experience (minimum 2 years) in developing Web applications, REST APIs and SaaS products Knowledge and application of SOLID and DDD principles, as well as a strong orientation for clean code Experience with the following technologies: .Net Core, .Net Framework, C#, SPA (Angular) and SQL Server Team spirit and collaborative mindset Excellent English skills (speaking, writing, reading and understanding) Benefits Of Working At Sherweb Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day. A fast-paced work environment that adapts to you A friendly and diverse work culture with inclusion and equality at heart of our actions State-of-the art technology and tools A results-oriented culture where talent, action, and thinking outside the box are given due recognition Annual salary review based on performance Generous and caring colleagues of various professional and cultural backgrounds A Flexible Total Compensation Offer Vacation time A monthly home internet allowance Continuous training Considerable growth opportunities A career path with opportunities to learn and grow Proximity to your direct manager and open, honest communication to support your development Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career Last but not least: “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position always require written and oral communication with an English-speaking clientele.
Location: remote (India) Here’s what we do and why we do it We work to simplify the cloud for IT professionals so they can focus on what really matters, making their customers' lives better. C2 ITSM, our complete and innovative ITSM, facilitates service management for our partners and customers. Find out how we do that here: https://c2-itsm.com/about-us/ and www.sherweb.com/about/ Here's how you will contribute to the success of the company Execute scenarios and manual test cases to identify bugs, problems and defects in our web application such as “Functional Tests, Regression Tests, (UI) Tests, Performance Tests, Security Tests, Accessibility Tests, Workflow Tests, Exploratory Tests”. Collaborate with developers, product owners, development managers, and other stakeholders to understand client/business requirements and objectives. Create, update, and maintain comprehensive test plans, test cases, and test scripts. Document and report test results, including detailed descriptions of defects and steps to reproduce them. Perform regression testing to verify resolved defects and ensure they do not reoccur in future releases. Assist in the development and execution of automated test scripts. Participate in code reviews and provide feedback on potential quality issues. Contribute to the continuous improvement of the QA process by suggesting and implementing best practices and new testing strategies. Maintain up-to-date knowledge of industry trends and emerging technologies in web application testing and automation. Here's what you need to have and master to get the job Bachelor’s degree in IT, computer engineering or equivalent experience. 3 to 5 years of experience in software QA testing Excellent English skills (speaking, writing, reading and understanding) Familiarity with any bug tracking and test management tools Experience with performance test Knowledge of database technologies and SQL Knowledge of automated testing tools and frameworks such as Selenium, JUnit, TestNG, or similar (asset) Benefits Of Working At Sherweb Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day. A fast-paced work environment that adapts to you A friendly and diverse work culture with inclusion and equality at heart of our actions State-of-the art technology and tools A results-oriented culture where talent, action, and thinking outside the box are given due recognition Annual salary review based on performance Generous and caring colleagues of various professional and cultural backgrounds A Flexible Total Compensation Offer Vacation time that considers your previous experience Advanced paid hours to recharge your batteries (holidays and mobile days) Flexible benefits plan that adapts to your needs Flexible savings fund options A monthly home internet allowance Considerable growth opportunities A career path with opportunities to learn and grow Proximity to your direct manager and open, honest communication to support your development Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career Last but not least: “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position always require written and oral communication with an English-speaking clientele.
Location: Work from anywhere - India Here's how you will contribute to the success of the company Participate on service operations and continual service improvement Keep track, organize and manage information services tickets to respect different SLAs defined in our ITSM Assist internal service desk on escalated internal hardware and software issues Perform in-depth analysis to determine requirements and needs of new services Develop and implement internal support procedures and documentation Participate in major migration projects Participate in the deployment of SaaS or on-premises applications Ensure availability, accessibility, maintenance, and performance of our physical and virtual environments Collaborate on different projects with team members or other IT teams Develop proofs of concept for new services as necessary Perform In-depth root cause investigation to determine short-term and long-term improvements Participate in the management of monitoring tools Understand the scope of the functionalities of internal tools and systems to maximize their use, ensuring technology investments are optimized Carry out all other related tasks per the job’s evolution and departmental needs. Here's what you need to have and master to get the job College degree in computer science, IT or a combination of similar training and experience 3 to 5 years of experience in Microsoft systems administration Good diagnostic and troubleshooting skills Relevant industry certifications: Microsoft (AZ104, AZ305, AZ140), RedHat, CompTIA. Excellent English skills, both spoken and written. are essential; fluency in French is an important asset. Adaptable, flexible, and able to meet deadlines in a fast-paced environment Reliable, responsible, and motivated. Ability to prioritize and multi-task Experience in one or several of the following areas will be considered an asset: Microsoft Azure and Entra ID Administration and Governance. Databases & Data Platforms Administration like Microsoft SQL Server, Azure SQL Database O365 Administration PowerShell Scripting Familiar with IT Service Management (ITSM) tools Knowledge of clusters and high-availability environments Experience with various forms of user authentication: Multi Factor Authentication (MFA),Single Sign-On (SSO), Certificate-Based Authentication, PIM Monitoring tools: SCOM, PRTG Azure and Veeam Backups and Restore Familiar with Dell SAN, NAS, and storage solutions Hands-on experience with Microsoft Hyper-V and VMware vSphere management Experience on incident management (an asset) Experience on Linux (RHEL, Ubuntu, Centos) (an asset) Security Information and Event Management (SIEM) or Log Management Availability for rotation on the call schedule in a 24-7 environment Benefits Of Working At Sherweb Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day. A fast-paced work environment that adapts to you A friendly and diverse work culture with inclusion and equality at the heart of our actions State-of-the art technology and tools A results-oriented culture where talent, action, and thinking outside the box are given due recognition Annual salary review based on performance Generous and caring colleagues of various professional and cultural backgrounds A Flexible Total Compensation Offer Vacation time that considers your previous experience Advanced paid hours to recharge your batteries (holidays and mobile days) Flexible benefits plan that adapts to your needs Flexible savings fund options A monthly home internet allowance Considerable growth opportunities A career path with opportunities to learn and grow Proximity to your direct manager and open, honest communication to support your development Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career Last but not least: “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English-speaking clientele at all times.
Location: Work from home Here’s What We Do And Why It Matters We work to simplify the cloud for IT professionals so they can focus on what really matters, making their customers' lives better. C2, is our complete and innovative ITSM, facilitates service management for our partners and customers. Find out how we do that here: https://c2-itsm.com/about-us/ and www.sherweb.com/about/ Here's how you will contribute to the company’s success Propose, review, and take ownership of technical designs at the EPIC level. Define and uphold coding standards while contributing meaningfully to the code review process. Mentor Developer I and Developer II team members, supporting their growth and performance. Apply SDLC best practices and design patterns effectively. Translate the Product Owner’s vision into actionable technical plans and execute them with your development team. Identify elements of technical debt within the team, help prioritize them, and drive their resolution. Participate in recruitment activities, including second-stage technical interviews, when required. Stay up to date with emerging technologies and industry best practices, sharing relevant insights with the team as part of ongoing technology watch. Here's what you need to have and master to get the job: College or University degree/diploma in Computer Science (or equivalent). At least 8 years of proven experience developing web applications, REST APIs, and SaaS products. Strong understanding and application of SOLID and DDD principles, with a focus on writing clean, maintainable code. Proficiency in the following technologies: .NET Core, .NET Framework, C#, SPA (Angular), SQL Server, and Azure DevOps. Strong team spirit and collaborative mindset. Excellent communication skills in English (speaking, writing, reading, and comprehension). Benefits Of Working At Sherweb Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day. A fast-paced work place that adapts to you A friendly and diverse work culture with inclusion and equality at heart of our actions State-of-the art technology and tools A results-oriented culture where talent, action, and thinking outside the box are given due recognition Annual salary reviews based on performance Generous and caring colleagues of various professional and cultural backgrounds A Flexible Total Compensation Package Vacation time Monthly home internet allowance Continuous learning opportunities. Significant growth opportunities A career path with opportunities to learn and grow Close collaboration with your direct manager, with open and honest communication to support your development. Multiple initial and on-the-job training opportunities and tools to track progress and help you scale in your career Last but not least: “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position always require written and oral communication with an English-speaking clientele.
Location: Work from home Here’s What We Do And Why It Matters We work to simplify the cloud for IT professionals so they can focus on what really matters, making their customers' lives better. C2, is our complete and innovative ITSM, facilitates service management for our partners and customers. Find out how we do that here: https://c2-itsm.com/about-us/ and www.sherweb.com/about/ Here's how you will contribute to the company’s success Propose, review, and take ownership of technical designs at the EPIC level. Define and uphold coding standards while contributing meaningfully to the code review process. Mentor Developer I and Developer II team members, supporting their growth and performance. Apply SDLC best practices and design patterns effectively. Translate the Product Owner’s vision into actionable technical plans and execute them with your development team. Identify elements of technical debt within the team, help prioritize them, and drive their resolution. Participate in recruitment activities, including second-stage technical interviews, when required. Stay up to date with emerging technologies and industry best practices, sharing relevant insights with the team as part of ongoing technology watch. Here's what you need to have and master to get the job: College or University degree/diploma in Computer Science (or equivalent). At least 8 years of proven experience developing web applications, REST APIs, and SaaS products. Strong understanding and application of SOLID and DDD principles, with a focus on writing clean, maintainable code. Proficiency in the following technologies: .NET Core, .NET Framework, C#, SPA (Angular), SQL Server, and Azure DevOps. Strong team spirit and collaborative mindset. Excellent communication skills in English (speaking, writing, reading, and comprehension). Benefits Of Working At Sherweb Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day. A fast-paced work place that adapts to you A friendly and diverse work culture with inclusion and equality at heart of our actions State-of-the art technology and tools A results-oriented culture where talent, action, and thinking outside the box are given due recognition Annual salary reviews based on performance Generous and caring colleagues of various professional and cultural backgrounds A Flexible Total Compensation Package Vacation time Monthly home internet allowance Continuous learning opportunities. Significant growth opportunities A career path with opportunities to learn and grow Close collaboration with your direct manager, with open and honest communication to support your development. Multiple initial and on-the-job training opportunities and tools to track progress and help you scale in your career Last but not least: “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position always require written and oral communication with an English-speaking clientele.
Location: Work from home Here’s What We Do And Why It Matters We work to simplify the cloud for IT professionals so they can focus on what really matters, making their customers' lives better. C2, is our complete and innovative ITSM, facilitates service management for our partners and customers. Find out how we do that here: https://c2-itsm.com/about-us/ and www.sherweb.com/about/ Here's how you will contribute to the company’s success Propose, review, and take ownership of technical designs at the EPIC level. Define and uphold coding standards while contributing meaningfully to the code review process. Mentor Developer I and Developer II team members, supporting their growth and performance. Apply SDLC best practices and design patterns effectively. Translate the Product Owner’s vision into actionable technical plans and execute them with your development team. Identify elements of technical debt within the team, help prioritize them, and drive their resolution. Participate in recruitment activities, including second-stage technical interviews, when required. Stay up to date with emerging technologies and industry best practices, sharing relevant insights with the team as part of ongoing technology watch. Here's what you need to have and master to get the job: College or University degree/diploma in Computer Science (or equivalent). At least 8 years of proven experience developing web applications, REST APIs, and SaaS products. Strong understanding and application of SOLID and DDD principles, with a focus on writing clean, maintainable code. Proficiency in the following technologies: .NET Core, .NET Framework, C#, SPA (Angular), SQL Server, and Azure DevOps. Strong team spirit and collaborative mindset. Excellent communication skills in English (speaking, writing, reading, and comprehension). Benefits Of Working At Sherweb Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day. A fast-paced work place that adapts to you A friendly and diverse work culture with inclusion and equality at heart of our actions State-of-the art technology and tools A results-oriented culture where talent, action, and thinking outside the box are given due recognition Annual salary reviews based on performance Generous and caring colleagues of various professional and cultural backgrounds A Flexible Total Compensation Package Vacation time Monthly home internet allowance Continuous learning opportunities. Significant growth opportunities A career path with opportunities to learn and grow Close collaboration with your direct manager, with open and honest communication to support your development. Multiple initial and on-the-job training opportunities and tools to track progress and help you scale in your career Last but not least: “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position always require written and oral communication with an English-speaking clientele.
Location: Work from home Here’s What We Do And Why It Matters We work to simplify the cloud for IT professionals so they can focus on what really matters, making their customers' lives better. C2, is our complete and innovative ITSM, facilitates service management for our partners and customers. Find out how we do that here: https://c2-itsm.com/about-us/ and www.sherweb.com/about/ Here's how you will contribute to the success of the company Propose, review and take ownership of technical designs up to the functionality. Contribute to the code review of its development team in a meaningful way with a visible impact. Contribute to the resolution of technical debt within its development team. Mentor developers 1 of your development team. Implement User Stories and bug work autonomously. Understand the SDLC best practices and design patterns. Contribute to the Scrum ceremonies of your development team. Provide support to operational teams for product issues raised in escalation. Here's what you need to have and master to get the job College or University diploma in computer science. Demonstrated experience (minimum 3 years) in developing Web applications, REST APIs and SaaS products. Knowledge and application of SOLID and DDD principles, and a strong orientation for clean code. Experience with the following technologies: .Net Core, .Net Framework, C#, SPA (Angular) and SQL Server. Team spirit and collaborative mindset. Benefits Of Working At Sherweb Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day. A fast-paced work place that adapts to you A friendly and diverse work culture with inclusion and equality at heart of our actions State-of-the art technology and tools A results-oriented culture where talent, action, and thinking outside the box are given due recognition Annual salary reviews based on performance Generous and caring colleagues of various professional and cultural backgrounds A Flexible Total Compensation Package Vacation time Monthly home internet allowance Continuous learning opportunities. Significant growth opportunities A career path with opportunities to learn and grow Close collaboration with your direct manager, with open and honest communication to support your development. Multiple initial and on-the-job training opportunities and tools to track progress and help you scale in your career Last but not least: “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position always require written and oral communication with an English-speaking clientele.
Location: Remote Here's What We Do And Why We Do It. We work to simplify the cloud for IT professionals so they can focus on what really matters, making their customers' lives better. Find out how we do that here: www.sherweb.com/about/ Here's how you will contribute to the company’s success Propose, review and take ownership of technical designs at the EPIC level Contribute to the standards and code review process of its development team Mentor developers 1 and developers 2 of its development team Ensures responsibility and delivery of RCA (root cause analysis) on request Applies knowledge of SDLC best practices and design patterns Contribute to the technological plan by executing the Product Owner’s vision for the products of his development team Identifies the elements of technical debt within its development team and contributes to their prioritization Maybe involved in the recruitment process and second stage technical interviews as standby interviewer Identifies opportunities, the latest innovative technologies and best practices as part of the technology watch of its development team. Here's what you need to have and master to get the job Demonstrated experience (minimum 7 to 10 years) in developing Web applications, APIs and SaaS products Knowledge and application of SOLID and DDD principles, as well as a strong orientation for clean code Experience with the following technologies: .Net Core, .Net Framework, C#, Angular, React, EntityFramework, Nhibernate (or other frameworks), Azure DevOps, SQL Server, MongoDB, RabbitMQ Good English communication skills (written and oral) College or University diploma in computer science. Benefits Of Working At Sherweb Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day. A fast-paced work place that adapts to you A friendly and diverse work culture with inclusion and equality at heart of our actions State-of-the art technology and tools A results-oriented culture where talent, action, and thinking outside the box are given due recognition Annual salary reviews based on performance Generous and caring colleagues of various professional and cultural backgrounds. A Flexible Total Compensation Package Vacation time Monthly home internet allowance Continuous learning opportunities. Significant growth opportunities A career path with opportunities to learn and grow Close collaboration with your direct manager, with open and honest communication to support your development. Multiple initial and on-the-job training opportunities and tools to track progress and help you scale in your career Last but not least: “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position always require written and oral communication with an English-speaking clientele.