ServiceNow GRC Role

Role Summary

We are seeking an experienced **ServiceNow Architect / ServiceNow Lead with strong expertise in **Integrated Risk Management (IRM), Business Continuity Management (BCM), and Security Operations (SecOps) to lead the architecture, design, development, and implementation of enterprise-grade ServiceNow solutions.

The ideal candidate will bring deep hands-on platform expertise, strong solutioning capability, and the ability to translate governance, resilience, risk, and cyber-security requirements into scalable ServiceNow workflows, integrations, and user experiences.

Key Responsibilities

ServiceNow Architecture & Solution Design

* Lead end-to-end architecture, solution design, and technical delivery for ServiceNow implementations across IRM, BCM, and SecOps.

* Define scalable, secure, and maintainable platform architecture, development standards, governance controls, and integration patterns.

* Collaborate with business stakeholders, cyber-security teams, risk/compliance teams, and enterprise architects to translate requirements into technical solutions.* Provide technical leadership for enterprise ServiceNow implementations and enhancements.

* Ensure adherence to ServiceNow best practices, platform governance, performance optimization, and scalability.

Integrated Risk Management (IRM)

* Architect and implement ServiceNow IRM / GRC solutions including:

* Risk Management

* Policy & Compliance

* Audit Management

* Regulatory Change Management

* Configure risk registers, controls, entity frameworks, indicators, issue management, and remediation workflows.

* Automate governance, risk, and compliance processes for improved audit readiness and enterprise visibility.

* Support integration of IRM processes with CMDB, business applications, and operational data.

Business Continuity Management (BCM)

* Design and implement BCM capabilities including:

* Business Impact Analysis (BIA)

* Continuity Planning

* Recovery Management

* Crisis Response Workflows

* Configure continuity plans, process dependencies, recovery objectives, and resilience workflows.

* Support continuity testing, simulation exercises, and recovery readiness initiatives.

* Enable operational resilience through integrated ServiceNow workflows and automation.

Security Operations (SecOps)

* Lead implementations across ServiceNow SecOps modules including:

* Security Incident Response (SIR)

* Vulnerability Response

* Threat Intelligence integrations

* Design workflows for incident triage, threat prioritization, vulnerability remediation, and coordinated response.

* Integrate ServiceNow with security tools such as SIEM, vulnerability scanners, EDR, and threat intelligence platforms.

* Enable visibility into security posture, risk exposure, and operational KPIs through dashboards and reporting.

Development & Integrations

* Develop and customize ServiceNow applications using:

* JavaScript

* Glide API * Script Includes

* Business Rules

* Client Scripts

* Flow Designer

* IntegrationHub

* Build and maintain REST/SOAP integrations with enterprise applications and security platforms.

* Design reusable workflows, automation components, and scalable integrations.

* Support platform upgrades, release activities, and performance improvements.

Leadership & Governance

* Mentor developers and administrators across implementation and support activities.

* Conduct architecture reviews, code reviews, and technical assessments.

* Ensure compliance with enterprise standards and ServiceNow development best practices.

* Collaborate with QA, DevOps, security, and infrastructure teams during deployments and production releases.

Required Skills & Experience

* 712+ years of overall IT experience with strong ServiceNow implementation and architecture expertise.

Proven hands-on experience in:

* IRM / GRC

* BCM

* SecOps

Strong knowledge of:

* JavaScript

* Glide API

* Flow Designer

* ServiceNow scripting

* REST/SOAP integrations

* Experience implementing:

* Security Incident Response

* Vulnerability Response

* Risk & Compliance workflows

* Business Continuity processes

* Good understanding of:

* CMDB

* Enterprise integrations

* Security operations

* Governance and compliance frameworks

* Strong leadership, problem-solving, stakeholder management, and communication skills.