ServiceNow Developer – ITSM
Experience: 3–5 Years
Location: Mumbai / Pune
Employment Type: Full-Time
Job Summary
We are looking for a skilled ServiceNow ITSM Developer with hands-on experience in developing, configuring, and implementing ServiceNow IT Service Management solutions. The candidate should have strong knowledge of ITSM modules, ServiceNow scripting, workflows, and integrations, along with a valid ServiceNow Certified System Administrator (CSA) certification.
Key Responsibilities
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Develop, configure, and customize ServiceNow ITSM applications based on business requirements.
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Work on ITSM modules, including Incident Management, Problem Management, Change Management, Request Management, Service Catalog, and Knowledge Management.
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Configure Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and Access Control Lists (ACLs).
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Develop and maintain workflows and automation using Flow Designer and Workflow Editor, where applicable.
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Configure Service Catalog items, catalog variables, record producers, and request workflows.
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Develop and maintain integrations using REST/SOAP APIs and IntegrationHub.
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Work on ServiceNow forms, tables, notifications, reports, dashboards, and application configurations.
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Troubleshoot technical issues, perform root cause analysis, and implement fixes and enhancements.
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Follow ServiceNow development best practices, coding standards, and update set management processes.
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Collaborate with business analysts, functional consultants, and stakeholders to translate requirements into technical solutions.
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Support testing, deployment, upgrades, and ongoing maintenance of ServiceNow applications.
Requirements
Required Skills
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3–5 years of hands-on experience in ServiceNow development, with a strong focus on ITSM.
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Strong knowledge of ServiceNow ITSM modules, including Incident, Problem, Change, Request, and Service Catalog.
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Good hands-on experience with JavaScript and ServiceNow scripting.
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Experience with Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLs.
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Knowledge of Flow Designer, workflows, notifications, and Service Catalog configuration.
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Experience with REST/SOAP integrations and ServiceNow APIs.
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Understanding of ServiceNow platform architecture, tables, forms, roles, and access controls.
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Knowledge of update sets, application deployment, testing, and troubleshooting.
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Strong analytical, communication, and problem-solving skills.
Certification & Qualification
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ServiceNow Certified System Administrator (CSA) certification is mandatory.
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A bachelor’s degree in computer science, Information Technology, or a related field is preferred.
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Additional ServiceNow certifications, such as CAD or CIS-ITSM, are an added advantage.
