As an Automation Consultant, you will design, implement, and maintain scalable ServiceNow Automation and Integration solutions that connect various systems and applications to enhance business process efficiency and productivity.
Responsibilities:
- Analyse and document existing business processes to identify opportunities for automation/integration.
- Design, develop, and implement custom automation solutions using Flow Designer, Integration Hub, Workflow Editor and Workflow Data Fabric.
- Ensure data flows efficiently between systems, automating processes and reducing manual interventions.
- Develop scripts in ServiceNow as needed for complex integration scenarios.
- Implement and test automation solutions and provide training to users.
- Troubleshoot and resolve integration issues promptly.
- Create and maintain comprehensive documentation for integration processes, APIs, and workflows.
- Collaborate with cross-functional teams to understand integration requirements and deliver solutions.
- Work with clients to identify new automation opportunities and continuously improve existing solutions.
- Guide Juniors and help the Sales team to present Demos and Proof of Concepts.
- Lead by example to deliver the best and help colleagues.
Experience:
- 5-6 years of experience working with ServiceNow Automation and Integration technologies.
Knowledge:
- Strong knowledge of Flow Designer, Integration Hub, and Workflow Editor
- Strong knowledge of automation concepts, Scripted REST APIs, Web Services, Connectors, Workflow Data Fabric, etc.
- Expertise in XML, JSON, REST, SOAP
- MID Server setup and troubleshooting
- Handling authentication mechanisms like OAuth 2.0, Basic Auth and API keys
- Nice to have exposure to tools like Jitterbit, BMC TrueSight Orchestrator (aka Atrium Orchestrator)
- Exposure to ServiceNow Discovery / CMDB Integrations, event-driven integrations
- Nice to have exposure to Moveworks.ai
Skills:
- Experience with on-prem and cloud-based automation platforms.
- Experience of working with Agile methodologies.
- Experience with developing complex integrations.
- Experience with security best practices for automation solutions.
- Confident to lead the development and guide juniors.
- Excellent verbal and written communication skills - ability to interact and communicate with customers to drive client value.
- A proven ability to develop positive working relationships in a distributed team and to create effective collaboration with direct and extended team members.
- Accountable for meeting project delivery deadlines and taking ownership of the work.
- Proven ability to work in a pressurised development and customer environment.
- Excellent analytical and problem-solving skills.
Qualifications:
- Masters or bachelors degree in computer science, Information Technology, or a related field.
- Good to have the following ServiceNow certifications,
- Certified Application Developer (CAD)
- Flow Designer Micro-Certification
- Integration Hub Micro-Certification
