ServiceNow Architect

Responsibilities:

• Engage with customers and conduct workshops to understand requirements and present-day challenges.
• Translate high-level business requirements into outcomes-based technical solutions, considering performance, security and platform scalability requirements.
• Manage the implementation of ServiceNow to deliver outcomes and value to customers.
• Provide architectural oversight and guidance throughout the implementation and upgrade process, ensuring adherence to ServiceNow best practices.
• Collaborate with the global team, including architects, developers and business analysts.
• Design integrations between ServiceNow and third-party systems or applications using various integration methods.
• Lead the configuration and customisations of ITSM modules.
• Implement performance best practices for efficient data handling and optimise client-side and server-side scripts.
• Use the Automated Test Framework to validate configurations and customisations.
• Lead, mentor, and facilitate training for a team of developers, administrators, and analysts throughout the implementation lifecycle.

Qualifications:

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• ITIL V4 Foundation certified.

Requirements:

• 10+ years of experience working with the ServiceNow platform, including over 3 years in a lead architect role.
• Proven experience leading ServiceNow implementation and upgrade projects.
• Strong expertise in ServiceNow development, integration, and customisation.
• In-depth understanding of ServiceNow modules: ITSM, ITOM, and others.
• ServiceNow Certifications: CIS-ITSM (mandatory), CSA (mandatory), CTA (preferred).
• Expertise in JavaScript, Glide APIs, Flow Designer, and ServiceNow development best practices.

Competencies:

• Learning Agility

  : Drive a culture of learning and continuous improvement across teams.

• Problem Solving

  : Solve critical project issues with an innovative approach.

• Technical Adaptability:

  Adapt strategy with evolving project needs.

• Team Collaboration:

  Share team culture and cross-functional alignment.

• Communication Skills

  : Communicate complex strategies with clarity and inspire action.

• Ownership and Accountability

  : Own and be accountable for the project outcomes.

• Time and Task Management

  : Prioritise and schedule time across the team.

• Stakeholder Management

  : Build relationships with the client business stakeholders and the delivery team and resolve conflicts.

• People Development

  : Mentor senior consultants, participate in capability building.

• Strategic Thinking

  : Translate business needs into scalable technical solutions.