Service Technician

QUALIFICATION :

• ITI - Automobile / Electrical / Mechanical

EXPERIENCE

• Preferably from relevant industry

1. Equipment Maintenance

2. Perform regular maintenance tasks - PM visit / AMC visit / B check / NEPI B, C & D check / NGPI A / C check, Inspection of EATS system (carry out daily checks, oil changes, filter replacements, Valve & Injector setting and other routine services as per check list) to ensure satisfactory performance of DG set / Engine and equipment as per scope of work.

3. Diagnose mechanical, electrical, and electronic issues using diagnostic tools and equipment, and perform necessary repairs and replacements to restore equipment.

4. Conduct thorough inspections of equipment to identify potential problems and advise customers on necessary repairs or maintenance and carry out engine / DG repair and maintenance. As part of SDP process, CBA to be adhered.

5. Accurately record service and repair activities, maintained in system/app

6. Interact with customers to understand their concerns, take appointment from customer, visit customer site, attend the job on time and restore the engine / DG set / Equipment, and brief to customer on repair event.

7. Follow Service Delivery process.

8. Usage of right diagnostic tools while attending the Preventive Maintenance / Break down calls for timely diagnosis of the problem and resolution.

9. Ensure that all service work is performed to high-quality standards and in compliance with manufacturer specifications and safety guidelines.

10. JSA report for every event and report the unsafe condition to the customer and send Near hit report with photographs to dealer safety manager.

11. Gather customer feedback and address any additional concerns or questions they may have regarding the service.

12. Need to update on new Cummins Product to customer.

13. Identify required parts for repairs and generate leads, while creating EFSR before customer signoff,

14. Collaborate with service advisors, other technicians, and support staff to ensure smooth service operations and effective problem-solving.

15. Ensure "Calling to Service advisor after work completion before leaving from customer site for collecting customer feedback by Service advisor".

16. Responsible for dealer total service support