Job Description – Service Support & Coordination Executive
Company: Junna Solar Systems Limited
Department: Service & Customer Support
Designation: Service Support Executive
Experience: 1–3 years preferred
Industry: Solar / Renewable Energy / Electrical / Manufacturing
Job Summary
To manage customer service requests and complaints related to solar installations, technical issues, product performance, and after-sales service. The role involves coordinating with customers, installation teams, service engineers, dealers, and internal stakeholders to ensure timely resolution, effective communication, and customer satisfaction.
Key Responsibilities
- Handle incoming customer calls and queries related to solar installations, commissioning, product performance, and after-sales service.
- Understand and register installation-related concerns, technical complaints, and service requests, ensuring proper tracking until closure.
- Coordinate with installation teams, service engineers, dealers, vendors, and internal departments to resolve customer issues within committed timelines.
- Follow up on pending installations, site visits, technical inspections, repairs, and other service activities.
- Act as the primary coordination point between customers and relevant stakeholders, providing regular updates on service status and expected resolution timelines.
- Understand basic technical aspects of solar systems, inverters, batteries, electrical connections, and installation processes to assess and route complaints appropriately.
- Escalate unresolved technical issues, delays, and critical customer concerns to the appropriate teams or management.
- Maintain service records, complaint trackers, installation status reports, escalation logs, and customer communication records.
- Proactively monitor pending cases and ensure accountability among concerned stakeholders for timely closure.
- Maintain professional communication and ensure a positive customer experience throughout the service lifecycle.
Required Skills and Competencies
- Strong customer service, communication, and stakeholder management skills.
- Ability to coordinate effectively with technical teams, installation personnel, dealers, vendors, and customers.
- Basic understanding of solar installations, electrical systems, inverters, and batteries.
- Strong follow-up, problem-solving, escalation management, and task prioritisation skills.
- Ability to manage multiple service cases and drive them to closure.
- Proficiency in MS Excel, email, and service tracking systems.
Qualifications and Experience
- Graduate or diploma holder in a relevant discipline.
- 1–3 years of experience in service coordination, technical support, installation support, or after-sales service.
- Experience in the solar, renewable energy, electrical, electronics, or manufacturing industry is preferred.
Pay: ₹900,000.00 - ₹1,200,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
