Service Manager

CUSTOMER SERVICE MANAGER
Locations: GurugramExperience: 5+ YearsLeadership Experience: 2+ Years

About the Role
We are looking for an experienced Customer Service Manager to lead technical service operations, manage field service technicians, strengthen customer relationships, and drive service revenue through AMC acquisition and renewals.

Key Responsibilities

• Lead and manage field service technicians.
• Oversee preventive maintenance, breakdowns, repairs, and service quality.
• Handle customer escalations and ensure timely resolution.
• Drive AMC acquisition, renewals, and service revenue targets.
• Identify opportunities for spares, repairs, upgrades, and paid services.
• Monitor technician productivity, service KPIs, CRM updates, and MIS reporting.
• Build strong customer relationships and improve customer retention.
• Required Skills & Experience
• 5–8 years of relevant experience in technical service operations.
• Minimum 3–4 years in a Service Manager / Customer Service Manager or equivalent leadership role.
• Proven experience managing field service teams.
• Experience in AMC sales, renewals, or service-related business development.
• Background in fitness equipment, medical equipment, HVAC, industrial equipment, automobiles, or consumer durables preferred.
• Strong customer-handling, communication, commercial, and team-management skills.
• Willingness to travel to customer sites as required.

Pay: ₹70,000.00 - ₹82,000.00 per month

Work Location: In person