Service Engineer(Pumps & Valves)

Role & responsibilities

• Responding to customer service requests, diagnosing equipment problems and providing timely and effective solutions.
• Performing on-site repairs, maintenance and installations of equipment and machinery.
• Conducting preventive maintenance checks and routine inspections to identify potential issues and ensure equipment reliability.
• Collaborating with internal teams, including sales, engineering and product development, to address customer needs and provide technical assistance.
• Documenting service activities, including service reports, repair logs and customer communication, to maintain accurate records and ensure traceability.
• Diagnose technical issues reported by customers through phone, email, or ticketing systems, providing remote troubleshooting and guidance.
• Schedule and coordinate service visits and appointments with customers, ensuring efficient use of time and resources.
• Perform equipment installations, upgrades and preventive maintenance activities according to manufacturer specifications and service agreements.
• Test equipment functionality and performance after repairs or installations, ensuring compliance with quality standards and safety regulations.
• Provide training and technical assistance to customers and end users on equipment operation, maintenance procedures and troubleshooting techniques.
• Communicate effectively with customers, explaining technical concepts and solutions clearly and concisely.
• Escalate complex or unresolved issues to senior engineers or management for further investigation and resolution.
• Stay updated on product developments, technical advancements and industry trends to maintain expertise and provide proactive support.

Preferred candidate profile

• Bachelors degree in Mechanical Engineering, Electrical Engineering or a related field.
• 3+ years of experience as a service engineer, field service technician or similar role in technical support and maintenance.
• Strong technical skills and knowledge of mechanical, electrical or electronic systems and components.
• Knowledge of safety protocols and standards for working with machinery and equipment.
• Excellent problem-solving and diagnostic abilities, with the ability to analyse and resolve technical issues efficiently.
• Customer-focused attitude with strong communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced and dynamic environment.
• Willingness to travel to customer sites as needed and work flexible hours