Service Engineer

Job Description Service Engineer (Superfan)

Company Name:

Job Summary

Visai Appliances Private Limited is looking for energetic and technically skilled Service Engineers to join our Superfan service team in Chennai, Vellore and Trichy.

The candidate will be responsible for providing technical support, handling customer service requests, troubleshooting product issues, coordinating with dealers and service technicians, and ensuring customer satisfaction through timely and effective service.

Roles & Responsibilities

• Attend customer service complaints and provide timely technical support for Superfan ceiling fans.
• Diagnose and troubleshoot electrical and electronic issues in BLDC ceiling fans.
• Perform installation, inspection, repair and maintenance of Superfan products.
• Visit customer locations, dealers and service centres as required.
• Coordinate with service technicians and dealers to ensure timely resolution of customer complaints.
• Identify product defects and recommend appropriate corrective actions.
• Maintain service records, complaint reports and customer feedback.
• Ensure proper handling of warranty claims and replacement requests.
• Provide technical guidance to customers on product usage and maintenance.
• Support service activities to improve customer satisfaction and product reliability.
• Travel within the assigned territory for service-related activities.

Required Skills

• Good knowledge of electrical and electronic systems.
• Basic understanding of BLDC motors, ceiling fans and motor control technology.
• Ability to troubleshoot electrical and electronic faults.
• Knowledge of multimeter and other electrical testing instruments.
• Basic understanding of wiring diagrams and circuit diagrams.
• Good problem-solving and analytical skills.
• Good communication and customer-handling skills.
• Ability to work independently and as part of a team.
• Willingness to travel within the assigned territory.
• Basic computer knowledge for maintaining service reports.

Educational Qualification

• Diploma in Electrical Engineering, Electronics Engineering or Electrical and Electronics Engineering.
• ITI in Electrician or Electronics Mechanic may also be considered for candidates with relevant experience.

Experience

• 1–3 years of experience in service, installation, repair or maintenance of electrical appliances, ceiling fans, motors or consumer electronics.
• Freshers with relevant technical knowledge and a willingness to learn may also apply.

Preferred Candidate Profile

• Candidates with experience in consumer durable service or electrical appliance service will be preferred.
• Candidates with experience in ceiling fan, BLDC motor or electrical product servicing will have an added advantage.
• Candidates should possess a two-wheeler and a valid driving licence.