Service Engineer (Solar)

Job Description

Job Requirement for service engineer Location: T2 Office Department: Technical Department Reporting To: Shardul Kulkarni (Technical Head) Job Summary: We are looking for a Solar Service Engineer to manage and coordinate technical service activities from our office. The role involves acting as a key point of contact between customers and the principal company, ensuring smooth communication and efficient resolution of technical issues. Key Responsibilities: 1. Customer Coordination: o Serve as the primary contact for customers regarding technical inquiries, service requests, and issue resolution. o Log service calls, assign priorities, and track resolution timelines. 2. Liaison with Principal Company: o Communicate with the principal company for technical support, spare parts procurement, and warranty claims. o Provide detailed feedback and updates on recurring issues to improve product performance. 3. Technical Support: o o Understand technical specifications of solar products to assist customers effectively. Guide customers remotely on basic troubleshooting steps. 4. Documentation and Reporting: o o Maintain service records, warranty documentation, and performance data. Prepare and share periodic service reports with the management and principal company. Required Qualifications and Skills: • • Education: Diploma/Degree in Electrical, Electronics, or Renewable Energy Engineering. Experience: 1-3 years in a technical support or coordination role, preferably in the solar industry. • Technical Skills: o o Basic knowledge of solar PV systems, inverters, and batteries. Familiarity with remote troubleshooting tools and techniques. • Soft Skills: o o o Strong organizational and multitasking abilities. Excellent verbal and written communication skills in [Specify Languages]. Customer-centric approach with problem-solving skills. • Additional Requirements: Proficiency in MS Office (Excel, Word, PowerPoint) and CRM tools. o Preferred Skills: • Experience in working with distributors or manufacturers in the solar or renewable energy sector. • Familiarity with solar monitoring software.