Service Engineer - Bangalore

Role & responsibilities

JOB DESCRIPTION

• Administer and perform all activities in line with the company procedures regarding service department.

• Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures.

• Maintain inventory of spare parts for service Centre.

• Developed new business and maintain long term relationship for future business prospects

• Leading training and motivating team ensuring optimum performance.

• Motivating & Keeping the team spirit high ensuring minimum attrition.

• Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures.

• Manage customer complaints and ensure the TAT targets at all the branch levels.

• Ensure the service SLAS and KPIs are met as per the business requirement.

• Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.

Preferred candidate profile