Service Engineer

• Providing Technical support to service technicians for any issues in handling Installation or Service complaints.
• Providing Videos on standard installation & PMS to all technicians
• Training the technicians on how to handle frequently occurring issues in the water purifiers.
• Updating & educating the technicians on any new development or updation in the products.
• Working towards Product up gradation& New Product Development
• No. of field inspections done
• No. of unique water sample & filter testing performed
• Preparing area-wise water quality reports
• Validating the spare part requests under FOC & taking necessary approvals
• Timely informing the manufacturing team if any improvement in quality is required based on the frequency of FOC parts.
• Working on reducing the FOCs by performing root cause analysis
• Installation and Setup:
• Troubleshooting and Repair
• Diagnose problems with malfunctioning appliances using specialized tools and software.
• Repair or replace faulty components to restore appliance functionality.
• Provide on-site support and remote troubleshooting as needed.

Documentation and Reporting:

Training and Development:

Safety and Compliance:

Inventory Management:

Quality Assurance:

Skills and Qualifications:

• Strong technical knowledge of appliance mechanics and electronics. Excellent problem-solving and diagnostic skills.
• Good communication and customer service skills.
• Ability to work independently and as part of a team.
• Relevant certifications or technical training in appliance repair and maintenance.
• Physical stamina and dexterity for handling and repairing appliances.