Service Desk Lead

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.

What we are looking for

Role:

Experience Range: 5 to 7 Years

Location: Chennai ,Bangalore

Must Have:

1. Leadership & People Management - Proven ability to lead large teams, manage multiple services or 24/7 services, and build a high-performance culture.
2. Strong knowledge of ITIL framework and service desk operations.
3. Experience in managing IT support teams (minimum 5+ years, with at least 2 years in a lead role).
4. Excellent leadership, communication, and problem-solving skills.
5. Familiarity with ticketing tools (e.g., ServiceNow, Remedy).
6. Ability to handle high-pressure situations and escalations effectively.

Good to Have:

1. Previous ITSM / Incident management or Service desk experience managing cases and troubleshooting incidents
2. Strong knowledge in capacity management, resource planning, reporting & analytics.

Essential:

• Flexible working in 24*7 environment
• Flexible to work on weekends
• Good communication skills to deal with customer
• End-to-End knowledge of activities being done

Minimum Qualification:

• 15 years of full-time education
• Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)