Senior System Engineer - MAC Support

Role & responsibilities

• Provide L1/L2 support for Apple MacBook, iMac, and macOS devices.
• Install, configure, and maintain macOS operating systems and applications.
• Troubleshoot hardware, software, network, printing, and peripheral issues.
• Support email configuration, Microsoft 365 applications, Teams, Outlook, and OneDrive on Mac devices.
• Manage user accounts, permissions, and access controls.
• Configure and support VPN connectivity, Wi-Fi, and enterprise security policies.
• Perform software deployments, updates, and patch management.
• Support device enrollment and management through MDM solutions such as Jamf, Intune, or Kandji.
• Coordinate with vendors for hardware repairs and warranty support.
• Create and maintain technical documentation and knowledge-base articles.
• Ensure compliance with IT security standards and asset management processes.
• Assist in onboarding and offboarding activities for employees