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Senior Support Specialist

i2iCore Technologies
Mumbai

Posted:15 hours ago

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Job Description

Company Description

Role Description

Qualifications

  • Candidates should possess strong Technical Support and Troubleshooting skills to diagnose and resolve complex software and system issues.
  • Candidates should possess excellent Customer Support and Communication skills to manage client interactions and explain technical concepts clearly.
  • Candidates should possess solid Analytical Skills to interpret logs, identify patterns, and perform root cause analysis.
  • Experience with telecommunications systems, networking concepts, and cloud-native environments is highly beneficial.
  • Ability to work effectively in an on-site team environment in Mumbai and manage multiple priorities in a fast-paced setting.
  • Prior experience in a senior or escalations support role is an advantage.

Skills Required

Cloud Native Software Solutions Customer Support Troubleshooting System Performance Root Cause Analysis Process Improvements Technical Support Troubleshooting Skills Networking Concepts Customer service IT support

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Job Type

Full Time

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