Senior Salesforce Consultant

Role & responsibilities

Business Consulting & Stakeholder Engagement

• Partner with business leaders to understand objectives and translate them into platform capabilities.
• Facilitate requirements workshops, solution discovery, and impact analysis.
• Advise Customer Service, Sales Operations, Credit, and Billing on future-state process improvements.
• Provide day-to-day technical guidance for account management, hierarchy maintenance, ownership, and compensation.

Salesforce Solution Architecture & Design

• Design enterprise-grade solutions across Sales Cloud and Service Cloud and the end-to-end customer lifecycle.
• Produce solution designs, architecture diagrams, process flows, and technical specifications.

• Recommend scalable, secure, maintainable designs aligned to Salesforce best practices and governor limits.

• Lead technical design reviews and architecture governance for the platform.

Platform Development & Engineering

• Design and build with Apex, Triggers, Lightning Web Components (LWC), and Flows.
• Deliver Platform Events, REST/SOAP APIs, Custom Objects, Custom Metadata, Validation Rules, and Approval Processes.
• Implement enhancements for account and case management, routing, hierarchies, ownership, and compensation.
• Build reusable, well-tested components and continuously reduce technical debt.

Enterprise Integration Leadership

• Design and maintain integrations with MuleSoft, the customer master (CDM), TMS, billing, order management, and ERP systems.
• Define integration architecture, authentication standards, asynchronous patterns, and error handling.
• Monitor inbound and outbound interfaces and resolve synchronization, automation, and data-processing failures.

Production Support & Platform Reliability (Managed Services)

• Investigate and resolve production incidents across Sales Cloud, Service Cloud, integrations, and automation.

• Monitor scheduled jobs, Batch Apex, Queueable Apex, Platform Events, Flows, and asynchronous processes.
• Perform root cause analysis for recurring issues and implement permanent, preventative solutions.
• Run proactive health checks and safeguard service levels and overall platform performance.

Data Management, Governance & Reconciliation

• Reconcile data between Salesforce and integrated systems to ensure consistency and integrity.
• Support migration, bulk updates, duplicate management, cleansing, and validation activities.

• Investigate discrepancies and coordinate corrective actions across enterprise applications.

Release, DevOps & Quality Engineering

• Own the full SDLC development, unit testing, SIT, UAT, deployment, and post-production validation.
• Coordinate releases using DevOps and CI/CD best practices with strong deployment governance.
• Perform code reviews, optimize performance, and ensure compliance with governor limits and standards.

Technical Leadership & Continuous Improvement

• Evaluate emerging Salesforce capabilities and recommend platform improvements.

• Mentor developers and administrators; establish coding standards and best practices.

• Maintain technical specifications, runbooks, architecture diagrams, and knowledge articles.

Preferred candidate profile

8+ years of Salesforce experience across delivery and production support.

• Deep expertise in Sales Cloud and Service Cloud, including case management and the customer lifecycle.
• Strong hands-on development with Apex, LWC, Flows, and Platform Events.

Salesforce Application Architect and/or System Architect.

• Salesforce Platform Developer II.

• Salesforce Administrator and Advanced Administrator.

• Experience in transportation, logistics, supply chain, or another integration-heavy, high-volume industry.

• Familiarity with a customer master / MDM platform (e.g., Oracle Fusion CDM) as an upstream source.

• Cloud platform experience (Microsoft Azure preferred).