Senior Product Manager - AI

We are a small, high ownership AI team operating with the pace and ownership of a startup within a global enterprise. We build production grade AI products that are used by real customers, taking ideas from early experimentation and prototyping through evaluation, production deployment and continuous improvement. The team brings together AI product management, AI engineering and data expertise, with a strong emphasis on shipping, experimentation, quality and measurable customer outcomes. We work closely with product, engineering and domain teams across the business to identify where AI can create meaningful value and then build the systems required to deliver it reliably at scale. This is an opportunity to work on some of the core AI products shaping how modern AI is applied within enterprise software, while having significant influence over what we build, how we evaluate it and how AI products are built and operated in production.

What We Are Looking For: • 7+ years of product management experience, with significant experience building and shipping B2B software products. • Strong hands-on experience building AI-powered products, where AI is a core part of the product experience and customer outcome. • Deep practical understanding of AI evaluation and experience building evaluation frameworks for AI products. • Strong experience with AI monitoring and observability, including identifying, diagnosing, and addressing failures in production AI systems. • Strong data skills and experience working with large-scale data. You should be comfortable understanding data structures, exploring datasets, analyzing data, and using data to validate product hypotheses and AI behavior. • Experience designing and building grounding systems and evaluation systems, rather than simply consuming AI APIs. • Experience with modern AI application architectures, including LLMs, RAG, embeddings, prompting, model selection, agents/workflows, and orchestration. • Demonstrated ability to take an ambiguous problem, formulate hypotheses, validate them with data and experimentation, and turn the resulting insight into a production product. • Experience building products for B2B customers in heavily regulated industries, such as financial services, fintech, insurance, healthcare, or similar domains. • Strong understanding of enterprise AI considerations including accuracy, reliability, explainability, security, governance, data quality, and auditability. • Ability to work deeply with technical teams and engage in detailed discussions about AI system behavior without needing to be the engineer implementing the system. • Familiarity with the AWS ecosystem is preferred. • Strong product judgment and the ability to distinguish between an impressive AI demo and an AI system that is genuinely reliable enough for production use. What Will Set You Apart: • You have taken an AI product from hypothesis prototype evaluation production continuous monitoring and improvement. • You have personally designed or owned an AI evaluation framework and understand why evaluation is central to building reliable AI products. • You have worked through difficult AI failure modes and know how to investigate whether a problem originates in the model, data, retrieval, grounding, prompting, orchestration, or product workflow. • You have experience building AI products where incorrect outputs have meaningful business or customer consequences. • You are comfortable challenging an initial hypothesis when the data or evaluations do not support it. • You naturally think in terms of measurable customer outcomes rather than AI features. • You enjoy getting into the details and are equally comfortable discussing a customer workflow, analyzing an evaluation dataset, investigating AI output failures, and working with engineers on the product architecture.