Mobile Product Designer
Field-first
THE ROLE
Zuper is a field service management platform built for the trades — and our customers' teams run on mobile. They're at job sites, in trucks, in attics, making decisions with a phone in one hand and a clipboard in the other. We're looking for a designer who can own that platform entirely: building experiences that work in real-world conditions, not ideal ones. Glare, gloves, interrupted connectivity, and two-second attention spans are the actual design brief.
WHAT YOU'LL DO
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Own the end-to-end design of Zuper's mobile and tablet experiences across iOS and Android
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Design for the field — job sites, vehicles, client walkthroughs — where context shifts fast and the UI has to keep up
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Handle connectivity edge cases like a first-class design problem: offline states, sync flows, partial data, and graceful degradation
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Use native platform capabilities purposefully — camera for estimates and documentation, GPS for job context, push for timely handoffs
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Talk to our customers' teams regularly — understand their day in the field before you design for it
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Build and extend the mobile component library within the Prelude design system
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Prototype on real devices and test in real conditions — not just in Figma
WHAT WE'RE LOOKING FOR
Mobile-native thinking
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Strong knowledge of iOS and Android design conventions.
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Ability to decide when to follow platform patterns and when to deviate from them.
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Ability to justify design decisions.
Context-aware design
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Design for one-handed phone usage.
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Consider gloves, bright sunlight, and split attention.
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Adapt the design to real-world working environments.
Connectivity & state design
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Follow an offline-first design approach.
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Design loading, syncing, stale-data, and failure states.
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Ensure all application states are carefully considered, not just the ideal user journey.
Speed & efficiency
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Create fast and efficient user flows.
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Reduce the number of steps required to complete tasks.
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Simplify interactions to improve customer productivity.
Tablet layouts
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Design effective interfaces for tablet-sized screens.
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Use split views, side panels, and denser information layouts.
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Make deliberate use of tablet screen space instead of simply scaling up mobile layouts.
Customer obsession
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Regularly interact with customers through calls.
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Treat customers as active design partners.
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Use customer conversations as research opportunities.
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Understand customer needs and workflows before designing solutions.
Ownership
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Independently identify mobile platform requirements.
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Identify and resolve broken or inefficient user experiences.
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Take ownership of the mobile experience without waiting for detailed specifications.
Experience
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4–6 years of product design experience.
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Strong, demonstrable mobile design portfolio.
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B2B or enterprise mobile product design experience is a strong advantage.
NICE TO HAVE
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Field service or construction software
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React Native familiarity
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Mobile design system ownership
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Accessibility on mobile
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Trades industry experience
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Prototyping in code
ABOUT ZUPER
Zuper builds field service management software for the trades — roofing, HVAC, plumbing, and beyond. We're an AI-first team working on problems that actually matter to the businesses running on our platform. Our design team owns the full stack: from research and strategy to production-ready UI and the Prelude design system that runs under it all.
