Senior Product Associate

Be an integral part of an AI-forward, agile team that's constantly pushing the envelope to enhance, build, and deliver top‑notch technology products.

As a Senior Product Associate in Business Banking, you contribute to the end-to-end product lifecycle by supporting product strategy, defining and refining requirements, and partnering with Engineering, Design, Data, and stakeholders to deliver outcomes that matter to clients. You will use customer feedback, user research, and data to help prioritize work, improve existing experiences, and identify opportunities for new capabilities. You will also help ensure releases are high-quality and aligned to our standards for security, resiliency, and scalability, playing a key role in the ongoing success and evolution of our products.

Job responsibilities

• Partners with the Product Manager to identify & define new product features and capabilities that reflect the needs of our customers and the market through user research and discovery.
• Supports the collection of user research, journey mapping, and end-to-end systems analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product agility metrics including backlog health, story point completion, churn, delivery cost, and partner dependencies across the product development life cycle.
• Facilitates end-to-end User Acceptance Testing for product changes, understanding the impacts on the customer journey, back-end systems, and ITE (Integrated Test Environment) cycles.
• Partners closely with product and cross-functional teams to help deliver against the product roadmap, sequencing activities for product changes that optimize the customer experience.
• Ability to navigate ambiguous environments, using strategic thinking and problem-solving skills to drive clarity and direction.
• Writes the requirements, epics, and user stories to support the discovery and delivery of new product features and capabilities.

Required qualifications, capabilities, and skills.

• 5+ years of experience or equivalent expertise in product management
• Hands on experience working alongside development teams and within agile ceremonies.
• Experience in product life cycle activities including discovery and requirements definition
• Understanding of product testing cycles, requirements, and execution
• Familiarity with existing deposits and money movement functionality
• Exposure to API enabled and cloud native development frameworks.
• Excellent communication, influencing and negotiation skills with the ability to develop and maintain collaborative relationships.
• Experience working across multiple business areas and/or functions to deliver results.

Preferred qualifications, capabilities, and skills

• Experience working in payments or billing.
• Experience working on 0 to 1 delivery, introducing net-new capabilities and features to users