Senior PMO Analyst

Experience Range: 5–7 years Job Location: Pune / Trivandrum Responsibilities • Engage communities of practice and conduct engagement workshops. • Develop and maintain performance measurement frameworks (KPIs, goals, user needs, benefits) and analyse the performance of a service or product against these. • Research and assimilate data from various sources for the development of analyses and reports. • Set performance objectives and identify barriers to performance. • Coordinate distributed teams across time zones. • Manage use case intake, prioritization, tracking, and reporting. • Support governance activities, including documentation, Full Time and license tracking, and access approvals. • Operate effectively in dynamic environments, ensuring compliance and fostering a culture of trust and innovation. Skills / Experience • Experience and passion for engaging communities of practice and conducting engagement workshops. • Experience and knowledge of service management and project/transformation environments. • Capable of collecting KPIs, challenging results, creating reports, and driving follow-up actions. • Project management, governance, and stakeholder-management experience. • Experience supporting access governance, compliance, and operational processes. • Understanding of Agile ways of working; proficiency in Jira and Confluence. • Proficiency in Microsoft Office tools, particularly Excel and PowerPoint. • Excellent communication, collaboration, and conflict-management skills. • Strong analytical, conceptual, and problem-solving capabilities. • Experience with BI and reporting tools is an added advantage.