Senior People Advisor

• Resolve complex employee inquiries across the HR discipline including benefits, payrol, compensation, employee data, and HR policies.

• Ensure consistent interpretation and application of global HR policies and processes.
• Coordinate with specialist HR teams to ensure timely and effective resolution of complex requests.

• Manage complex HR service requests through the case management system ensuring timely and high-quality resolution.
• Support resolution of escalated or sensitive cases requiring deeper investigation or cross-functional coordination.
• Maintain clear and accurate case documentaiton in line with service standards.

• Identify recurring employee queries or operational issues, or service gaps within HR service request and escalate insights to the the Associate Director,

• Contribute to maintaining HR knowledge base content, process documentation, and self-service resources.
• Support improvements to HR processes and service delivery approaches within the People Services model.
• Support the adoption and otpimisation of AI-enabled tools and digital platforms within the HR service environment.

• Act as a senior resource within the People Services team, providing guidance to People Services Specialist on complex queries and service procedures.
• Support onboarding and knowledge sharing within the People Services team
• Work closely with the Associate Director, Global People Services to maintain consistent service delivery standards.
• Experience supporting HR operations, HR shared services or HR administration environments.
• Ability to manage complext HR queries across multiple HR disciplines.
• Experience using HRIS systems, service platforms, and case management tools.
• Strong analytical and problem-solving skills with the ability to identify operational issues or recurring service requests.
• Comfortable using digital platforms and AI-enabled tools to support HR service delivery and efficiency.
• Strong communication and stakeholder management skills.
• High attention to detail and commitment to service quality.
• Degree in Human Resources, Business Administration or related discipline preferred, but not essential
• Alternatively, relevant experience in HR operations, HR administration, or shared services environments
• Working towards or holding a professional HR certification (e.g. CIPD, SHRM, HRCI or equivalent) desirable.

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