Job
Description
Role Overview: As a Senior Account Manager at the company, your main goal is to increase revenue, maximize process efficiency and cost-effectiveness, and ensure excellent customer experience. You will achieve this by providing effective leadership and supervision of daily operations and personnel, strategic planning, contract compliance, resource optimization, and capability development for the assigned account. Key Responsibilities: - Maximize process efficiency and cost-effectiveness through strategic planning, contract compliance, and governance mechanisms. - Collaborate with senior stakeholders and clients to develop strategic and operational plans for the account. - Identify new geographies for alternate revenue streams and work with clients to map countries for revenue generation. - Participate in internal leadership planning meetings to discuss revenue targets and report account status to the global delivery account head. - Ensure compliance with all SLA parameters and maintain a green card status at all times. - Monitor and review account delivery parameters to ensure quality delivery within budget and timelines. - Understand customer goals and key performance metrics, exceeding them throughout the project. - Monitor delivery dashboards and MIS to track progress and identify potential issues. - Lead project escalations, manage risks, and ensure regular invoicing as per contract terms. - Submit invoices timely, resolve any invoicing issues, and support activities such as RFP responses and customer calls. - Identify opportunities for automation and quick wins, analyze statistics, and track expenses. - Evaluate performance against key metrics, set direction for the team, and drive a focus on quality and compliance. - Conduct resource planning, optimize manpower, and ensure retention through relevant trainings and certifications. - Collaborate with internal stakeholders to manage and resolve issues for flawless project delivery. Qualifications Required: - Experience of more than 10 years in a similar role. - Strong leadership and strategic planning skills. - Excellent communication and collaboration abilities. - Proven track record of meeting revenue targets and ensuring customer satisfaction. - Ability to drive quality, compliance, and process improvements. - Experience in resource planning and optimization. Additional Company Details: The company is undergoing a transformation to become a modern Wipro, aiming to be an end-to-end digital transformation partner with bold ambitions. They are seeking individuals who are inspired by reinvention and are dedicated to evolving themselves, their careers, and their skills. The company embraces change and empowers employees to design their own reinvention, fostering a culture driven by purpose and continuous improvement. Role Overview: As a Senior Account Manager at the company, your main goal is to increase revenue, maximize process efficiency and cost-effectiveness, and ensure excellent customer experience. You will achieve this by providing effective leadership and supervision of daily operations and personnel, strategic planning, contract compliance, resource optimization, and capability development for the assigned account. Key Responsibilities: - Maximize process efficiency and cost-effectiveness through strategic planning, contract compliance, and governance mechanisms. - Collaborate with senior stakeholders and clients to develop strategic and operational plans for the account. - Identify new geographies for alternate revenue streams and work with clients to map countries for revenue generation. - Participate in internal leadership planning meetings to discuss revenue targets and report account status to the global delivery account head. - Ensure compliance with all SLA parameters and maintain a green card status at all times. - Monitor and review account delivery parameters to ensure quality delivery within budget and timelines. - Understand customer goals and key performance metrics, exceeding them throughout the project. - Monitor delivery dashboards and MIS to track progress and identify potential issues. - Lead project escalations, manage risks, and ensure regular invoicing as per contract terms. - Submit invoices timely, resolve any invoicing issues, and support activities such as RFP responses and customer calls. - Identify opportunities for automation and quick wins, analyze statistics, and track expenses. - Evaluate performance against key metrics, set direction for the team, and drive a focus on quality and compliance. - Conduct resource planning, optimize manpower, and ensure retention through relevant trainings and certifications. - Collaborate with internal stakeholders to manage and resolve issues for flawless project delivery. Qualifications Required: - Experience of more than 10 years in a similar role. - Strong leadership and strategic planning skills. - Excellent communication and collaboration abilities. - Proven track record of m
