Senior Manager, S&OP & Business Intelligence

Job Description:

What This Role Is All About

We are seeking an accomplished and forward-thinking Senior Manager, S&OP & Business Intelligence to lead the US&C Pre-Owned Solutions operating cadence while building a scalable Power BI, reporting, and analytics capability for the broader organization. This role connects demand signals, inventory availability, operational capacity, grading performance, pricing, allocation, and financial objectives through a disciplined decision-making process.

The position will serve as a strategic business partner, process owner, transformation leader, and BI capability builder, strengthening decision quality, visibility, accountability, and execution while establishing standards that can scale across global regions.

Your Key Areas of Focus

• Own and lead the end-to-end US&C Pre-Owned S&OP operating cadence.

• Facilitate demand, inventory, allocation, pricing, grading yield, operational capacity, and financial performance reviews.

• Connect channel demand, available inventory, economics, pricing guardrails, operational constraints, and forecast implications in one decision process.

• Define pre-reads, decision rights, outputs, owners, escalation paths, action trackers, and follow-through.

• Drive alignment across Sales, Pricing, Operations, Finance, Marketplace, Sourcing, Supply Chain, and leadership teams.

• Support the transition from an inventory-push model to a demand-driven, multi-channel operating model.

Business Intelligence & Power BI Ownership

• Own the Power BI strategy, dashboard roadmap, reporting governance, and development priorities for US&C Pre-Owned Solutions.

• Establish executive scorecards and decision-support reporting for S&OP, demand, allocation, inventory, operations, grading yields, channel performance, profitability, and working capital.

• Define KPI standards, calculation logic, data ownership, refresh cadence, source-system alignment, and quality controls.

• Drive automation of recurring KPI packs, S&OP pre-reads, and executive reports, reducing reliance on manual reporting.

• Maintain a reporting catalog with clear purpose, ownership, definitions, audiences, and adoption plans.

• Ensure reporting is tied to decisions, actions, and measurable business outcomes.

Analytics & Performance Management

• Translate complex operational and financial information into concise executive narratives and recommendations.

• Perform root-cause, variance, trend, scenario, and sensitivity analysis.

• Analyze revenue, gross profit, average selling price, cost, yield, absorption, channel mix, inventory, and cash conversion.

• Identify risks, opportunities, operational bottlenecks, and corrective actions before value erodes.

• Support forecasting, planning, and rolling outlooks with decision-based assumptions.

Global Reporting & Chennai COE Development

• Build reporting standards, KPI definitions, dashboard architecture, and governance practices that can scale beyond US&C.

• Partner with regional teams to distinguish globally standard KPIs from locally configurable business requirements.

• Help establish the Chennai S&OP, BI, and analytics operating model, service catalog, documentation, and quality controls.

• Recruit, onboard, coach, and develop analysts, BI developers, and reporting specialists as the capability grows.

• Create reusable reporting products and data models that can support multiple regions over time.

Leadership Expectations

• Act as a trusted strategic business partner to senior leadership.

• Lead cross-functional decision forums and create clarity when inputs are incomplete or trade-offs are required.

• Influence stakeholders without relying solely on formal authority.

• Challenge assumptions constructively using data, economic logic, and agreed guardrails.

• Simplify complex analyses into clear decisions, risks, owners, and next actions.

• Coach teams to move beyond report production into insight, root-cause analysis, and decision support.

Qualifications for Success

Education & Experience

• Bachelor's degree in Finance, Business, Supply Chain, Engineering, Economics, Analytics, or a related field; an advanced degree is preferred.

• 8+ years of experience in S&OP, business intelligence, FP&A, commercial operations, analytics, performance management, supply chain, or related functions.

• Demonstrated cross-functional leadership and senior stakeholder management experience.

• Experience in a global or matrixed organization, COE environment, consumer electronics, telecom, marketplace, refurbishment, or reverse logistics is preferred.

Technical & Functional Capabilities

• Power BI, Power Query, DAX, advanced Excel, SQL, and data visualization.

• Forecasting, financial modeling, KPI development, scenario analysis, and S&OP process design.

• Executive communication, stakeholder facilitation, process governance, and change leadership.

• Experience with Microsoft Fabric, Azure analytics, Power Platform, Snowflake, Python, or automation is advantageous.

What Success Looks Like

Area

Measure of Success

S&OP execution

A consistent cadence, clear decisions, accountable owners, effective escalation, and timely action closure.

Reporting & adoption

Accurate, governed dashboards used in operating reviews and supported by documented KPI definitions.

Business impact

Improved visibility and decisions across demand, allocation, inventory, pricing, operations, profitability, and working capital.

Automation & governance

Reduced manual reporting with documented sources, logic, owners, controls, and refresh requirements.

Global scalability

Reporting architecture and KPI models that can be replicated while allowing defined local requirements.

COE development

A staffed, trained, and documented Chennai capability able to support recurring analytics and reporting needs.

Get To Know Us

The world runs on connected devices. At Likewize, we make the experience around them work better. We partner with many of the world’s biggest brands to design and deliver seamless device journeys across protection, repair, upgrade, and renewal. We help our partners unlock growth by putting customer experience at the center of the entire device lifecycle. When tech goes wrong, we make it right. When customers are ready for something new, we make the transition simple. We operate on a global scale but never lose sight of the individual customer. Innovation is part of our DNA. We move fast, challenge the obvious, and look for better answers.

We are driven by Success, Passion, Professionalism, Accountability and Teamwork, and we look for people who share the same values. At Likewize, we Go for Growth. To us, that means passion over complacency, accountability over excuses, teamwork over silos, and professionalism as the standard. This is how we create success. If that fires you up, you are going to love it here.

To learn more about who we are, visit www.likewize.com.

Where We Work

Our Chennai Centre of Excellence is located in the heart of Chennai’s premier IT corridor at Ramanujan IT City. Our workspace offers a modern, sustainable, and amenity-rich environment. The campus features LEED Platinum-certified buildings, landscaped courtyards, multi-cuisine food courts, gym facilities, banking services, and an international-standard convention center, creating a seamless blend of productivity and wellbeing. Situated along OMR with easy access to the Taramani MRTS station and major city hubs, it is a vibrant, connected destination for teams to do their best work.