Job Opening Senior Manager, Operations (Pharma Distribution)
Company:
Job Summary
We are looking for an experienced and result-oriented Senior Manager – Operations to lead end-to-end pharmaceutical distribution operations across all four Curtis Drug Point locations. The role involves overseeing warehousing, inventory management, order fulfilment, dispatch, logistics, regulatory compliance, cost optimization, and operational efficiency.
The ideal candidate should have strong experience in pharmaceutical supply chain management, multi-location operations, process standardization, and team leadership.
Key Roles & Responsibilities
1. Operations Management & Leadership
- Lead and monitor day-to-day warehouse, dispatch, and outlet operations across all four locations.
- Develop and implement standardized SOPs for receiving, storage, picking, billing, credit notes, and dispatch.
- Establish and monitor operational KPIs, including order fill rate, turnaround time, inventory accuracy, and service levels.
- Drive process automation, AI-based warehouse management initiatives, and ERP/HMS system improvements.
2. Warehouse & Inventory Management
- Ensure effective inventory control, stock accuracy, and adherence to FIFO/FEFO procedures.
- Oversee proper pharmaceutical storage, cold-chain management, and stock audits.
- Minimize near-expiry, expired, damaged, and non-moving inventory.
- Implement centralized purchase order and indent processing.
- Reduce inventory losses, stock variances, and wastage.
3. Order Fulfilment & Logistics
- Ensure accurate and timely processing of customer and hospital unit orders.
- Oversee dispatch planning, transportation, delivery routes, and logistics vendor performance.
- Resolve delivery delays, shortages, and operational escalations.
- Develop strategies to optimize transportation and distribution costs.
4. Regulatory Compliance & Quality Control
- Ensure compliance with drug licence conditions, the Drugs and Cosmetics Act, GST requirements, and applicable regulations.
- Maintain statutory documentation, licences, and operational compliance across locations.
- Coordinate internal and external audits and drug inspector visits.
- Implement operational controls to ensure product safety and regulatory compliance.
5. Cost Optimization & Process Improvement
- Monitor operational expenses, including manpower, logistics, inventory losses, and wastage.
- Identify opportunities for process improvement, automation, and operational efficiency.
- Implement cost-saving initiatives and strengthen internal controls.
- Collaborate with IT teams to enhance ERP/HMS functionalities and resolve system gaps.
6. Team Management & MIS Reporting
- Lead and develop warehouse, operations, and dispatch teams.
- Plan manpower deployment, shifts, training, and performance reviews.
- Prepare and present operations MIS reports covering stock accuracy, order fulfilment, turnaround time, near-expiry stock, and compliance.
- Coordinate with Sales, Purchase, Pharmacy, Finance, and IT departments for seamless operations.
Required Skills & Competencies
- Strong expertise in pharmaceutical distribution, warehousing, and supply chain operations.
- Experience managing multi-location pharmaceutical operations.
- Knowledge of inventory management, FIFO/FEFO, and cold-chain processes.
- Understanding of pharmaceutical regulatory compliance and drug licensing requirements.
- Experience with ERP/SAP, warehouse management systems, and operations MIS.
- Strong cost control, process improvement, and operational planning skills.
- Excellent leadership, analytical, problem-solving, and stakeholder management skills.
Candidate Requirements
Education:
Graduate in Pharmacy, Science, or Commerce; MBA in Operations / Supply Chain preferred.Experience:
12–15 years in pharmaceutical operations or supply chain management, including at least 5 years in a managerial role.- Experience in pharmaceutical distribution, CFA operations, or pharmacy chain management preferred.
- Proven experience managing warehouse operations, inventory control, logistics, and cross-functional teams.
- Experience handling multi-location operations and implementing operational improvements will be an advantage.
Key Skills:
