Senior Manager - Business Operations - Technical

Key Responsibilities

• Lead electrical, mechanical, and civil operations across client sites
• Ensure SLA adherence and zero escalations
• Drive operational excellence and continuous improvement initiatives
• Handle site assessments, technical surveys, and mobilization of new sites
• Oversee statutory compliance and audit readiness

Client & Business Management

• Maintain high client satisfaction and retention
• Review MIS, MMR, QBR reports with clients
• Manage client escalations and crisis situations effectively
• Identify opportunities for business expansion and cost optimization

People Management

• Recruit, assess, and develop technicians, engineers, and managers
• Implement skill assessment and training plans
• Build second-line leadership and succession planning
• Conduct performance reviews and capability assessments

Commercial & Financial Responsibilities

• Coordinate invoicing and billing with central teams
• Ensure timely collections and reduction in debtor days
• Monitor credit control and billing accuracy

Key Skills & Competencies

• Strong troubleshooting and problem-solving skills
• Excellent communication and stakeholder management
• Commercial awareness (AMC, CAMC, BOQ, costing)
• Project planning, mobilization, and transition management
• Ability to handle pressure and crisis situations

Key Stakeholders

• Internal: Branch teams, HO, finance, HR
• External: Clients, vendors, statutory authorities