Network Operations
Location: Mumbai
Job Purpose:
Ensure reliable and secure network connectivity across corporate office, branches, data centre, cloud, vendors and critical business users.
Scope:
- LAN/WAN
- Routers and switches
- Internet/MPLS/SD-WAN links
- VPN
- Wi-Fi
- DNS/DHCP
- Network monitoring
- ISP/vendor coordination
- Network change governance
Experience
- 10+ years of relevant experience
Education / Certifications
- B.E. or B.Sc. with MCA in Computers, Electronics or E&TC.
Broad Role Parameters
- Vendor governance and network projects.
Essential Experience
- Hands-on experience in routing and switching.
- WAN or link troubleshooting.
- VPN and basic network monitoring in a medium or large enterprise environment.
- Ability to coordinate with ISP/OEM/vendor teams.
- Maintain network diagrams and inventory.
- Follow incident and change management processes.
- Equivalent experience across comparable network OEMs may be considered.
Preferred Experience
- Relevant certification or equivalent hands-on exposure.
- Experience with Cisco, Fortinet, Palo Alto, Check Point, Juniper, SD-WAN or NAC.
- Branch network experience.
- BFSI, regulated enterprise or managed services experience preferred.
Governance & Control Expectations
- Change approvals.
- Configuration backup.
- Time synchronization.
- Device logs.
- Third-party connectivity evidence.
- DR link testing.
- Access/firewall request traceability.
Key Responsibilities
- Monitor network availability, latency, utilization and alerts across corporate office, branches, data centre and cloud connectivity.
- Own network incidents, problem analysis, change requests and root cause closure for recurring connectivity issues.
- Maintain network diagrams, link inventory, device inventory, configuration backups and escalation contacts.
- Support branch rollouts, office moves, DR connectivity, cloud connectivity and critical business-hour support.
- Coordinate with Security Operations on firewall rule hygiene, network segmentation, vulnerability closure and log availability.
- Prepare monthly network dashboards covering uptime, incidents, changes, capacity and vendor performance.
