Senior Holiday Consultant

About the Role:

Senior Holiday Consultant

Key Responsibilities:

1. Custom Itinerary Planning:

   Design and suggest personalized holiday packages based on client preferences, travel dates, budgets, and special interests.

2. Destination Knowledge:

   Maintain up-to-date knowledge of popular domestic and international travel destinations, including sightseeing options, cultural activities, and seasonal trends.

3. Client Engagement:

   Build and nurture client relationships through regular follow-ups, detailed consultations, and proactive travel suggestions.

4. Travel Research & Recommendations:

   Research and recommend destinations, hotels, sightseeing, and activities aligned with the clients expectations.

5. Booking Management:

   Coordinate bookings for flights, hotels, transfers, sightseeing tours, visas, and insurance to ensure a hassle-free experience.

6. Issue Resolution:

   Provide timely solutions to any travel disruptions or client concerns during or before the trip.

7. Sales Conversion:

   Use consultative sales techniques to convert leads into confirmed bookings and meet monthly revenue targets.

8. Collaboration with Vendors:

   Coordinate with DMCs, hotels, and other service providers to negotiate the best rates and build custom packages.

9. Customer Feedback Loop:

   Collect and act on customer feedback to improve service quality and enhance the overall travel experience.

10. Market Trends Awareness:

    Stay informed about emerging travel trends, new destinations, and competitor offerings to ensure EaseMyTrip maintains a competitive edge.

Preferred Candidate Profile:

1. Experience:

   6 to 11 years in customer-facing roles within the travel or tourism sector, preferably handling customized holiday packages.

2. Educational Background:

   Graduate in Travel, Tourism, Hospitality, or Business Administration.

3. Travel Knowledge:

   Deep familiarity with popular holiday destinations, travel seasons, visa rules, and tour management.

4. Sales & Negotiation Skills:

   Proven ability to upsell, cross-sell, and close deals, especially within domestic and international leisure segments.

5. Communication Skills:

   Strong verbal and written communication for effective interactions with clients, suppliers, and internal teams.

6. Tech Proficiency:

   Comfortable working with MS Office (Excel, PowerPoint), CRMs, GDS tools (Amadeus, Galileo), and travel booking platforms.

7. Analytical Thinking:

   Capable of understanding client needs and budget constraints to offer the most relevant travel options.

8. Interpersonal Skills:

   Confident, customer-focused, and able to build lasting relationships through trust and service excellence.

9. Cultural Sensitivity:

   Understand the diverse travel preferences and expectations of various customer segments.

10. Personality Traits:

    Energetic, detail-oriented, well-travelled, and driven to go above and beyond to create perfect holidays.