Senior Executive- Dispatch

Senior Executive – Dispatch

Company MrMed- Eazymed Technologies Pvt. Ltd.

Industry: HealthTech | E-commerce | Specialty Pharmacy

Location: Royapettah, Chennai

Qualification: Bachelor’s degree in any discipline

Experience: 2+ years

Employment Type: Full-time

Work Mode: Work from Office- 6 Days a week

About MrMed

MrMed is a fast-growing digital healthcare platform committed to making specialty and life-saving medicines accessible and affordable across India. We support patients battling chronic and critical illnesses by simplifying access to high-cost therapies and providing end-to-end assistance throughout their treatment journey.

At MrMed, we are driven by empathy, integrity, and a deep commitment to improving patient lives. We foster a transparent, collaborative, and growth-oriented culture where individuals are empowered to take ownership, innovate, and create meaningful impact.

About the Role

We are looking for an experienced Senior Executive – Dispatch to join our Operations team at MrMed. The ideal candidate will have hands-on experience in dispatch, logistics, warehouse operations or e-commerce fulfillment, with a strong focus on shipment accuracy, timely order movement and customer experience.

The role involves managing day-to-day dispatch operations, coordinating with courier partners, monitoring shipment status, resolving delivery-related issues, and collaborating with Warehouse, Customer Support and Logistics teams to ensure orders are dispatched accurately and delivered within committed timelines.

Key Responsibilities

Dispatch & Order Processing

• Manage end-to-end dispatch activities, from order readiness and documentation to shipment processing and courier handover.
• Ensure orders are dispatched accurately within defined cut-off times and service-level agreements (SLAs).
• Verify shipment labels, invoices, packing details and other required documentation before dispatch.
• Prioritize urgent and time-sensitive shipments in accordance with company procedures.
• Maintain accurate dispatch registers, shipment records and proof-of-handover documentation.

Courier Partner Coordination & Shipment Tracking

• Coordinate with multiple courier partners and logistics platforms for daily pickups, shipment allocation and dispatch planning.
• Monitor shipment movement, pickup completion, transit status and delivery updates.
• Follow up on missed pickups, delayed shipments, failed delivery attempts and return-to-origin (RTO) cases.
• Escalate recurring courier service issues and ensure timely resolution.
• Monitor courier partner performance against agreed timelines and service expectations.

Issue Resolution & Cross-functional Coordination

• Work closely with Warehouse, Customer Support, Pharmacy and Logistics teams to resolve dispatch-related issues.
• Investigate shipment discrepancies, incorrect addresses, damaged parcels and delivery exceptions.
• Share accurate shipment updates with relevant internal teams to ensure timely customer communication.
• Coordinate reverse logistics and returned shipments as per company procedures.
• Take ownership of dispatch issues and ensure closure through effective follow-ups.

Reporting & Process Improvement

• Maintain accurate data in order management systems, courier portals, dispatch trackers and operational dashboards.
• Prepare daily reports covering order volumes, pending dispatches, pickup status, delivery delays and shipment exceptions.
• Use Microsoft Excel to track dispatch performance, identify bottlenecks and support operational decisions.
• Follow company SOPs for documentation, packaging, shipment handling and dispatch of specialty medicines.
• Identify opportunities to improve dispatch turnaround time, shipment accuracy, courier coordination and operational efficiency.

What We’re Looking For

• Bachelor’s degree in any discipline.
• Prior experience in dispatch, logistics, warehouse operations or e-commerce fulfilment.
• Strong understanding of courier operations, shipment tracking, pickup coordination and last-mile delivery processes.
• Experience working with multiple courier partners, courier aggregators and logistics platforms.
• Proficiency in Microsoft Excel and familiarity with warehouse or order management systems.
• Strong analytical, problem-solving and coordination skills.
• Excellent attention to detail and the ability to prioritize tasks in a fast-paced environment.
• Good communication skills and the ability to collaborate effectively with cross-functional teams.
• A proactive mindset with a strong sense of ownership, accountability and customer-first thinking.

Preferred Background

• Graduation required
• 2+ Experience in e-commerce, healthcare, pharmacy, retail, logistics or supply chain operations.
• Exposure to dispatch management systems, courier aggregators, warehouse systems and operational dashboards.
• Experience handling high-volume shipments and resolving delivery exceptions within defined SLAs.
• Understanding of the documentation and handling requirements involved in dispatching specialty or prescription medicines.

Why Join MrMed?

At MrMed, dispatch plays an important role in ensuring that patients receive specialty and life-saving medicines reliably and on time. Every accurate shipment and timely delivery contributes to a better customer experience.

We value people who demonstrate ownership, collaboration, proactive problem-solving and a drive for continuous improvement.

If you are passionate about logistics execution, efficient dispatch operations and delivering reliable customer experiences, we would love to meet you.

Note: Interested candidates please share resumes to hr@mrmed.in.

Pay: ₹400,000.00 - ₹450,000.00 per year

Benefits:

• Provident Fund

Work Location: In person