GENERAL SUMMARY
- support solutions inside hospital environments for USA office.
- blends hospital IT integration expertise with AWS/cloud infrastructure operations, including proactive monitoring and response to security alerts.
The engineer will work closely with hospital IT departments and internal stakeholders, lead technical deployments, maintain operational reliability, ensure audit-ready documentation, and comply with regulated industry standards.
This position requires flexibility to support recurring morning calls with global teams and occasional after-hours emergency response for customers.
ESSENTIAL JOB RESPONSIBILITIES
Implement & Integrate
- Install, configure, and validate Solutions in hospital networks.
- Coordinate HL7 v2 / FHIR interfaces; manage certificates, firewall rules, DNS, and identity integrations (LDAP/Active Directory/Azure AD).
- Create and maintain implementation runbooks and site-specific configuration documentation.
- Design, deploy, and administer Mobile Device Management (MDM) platforms (e.g., Microsoft Intune, VMware Workspace ONE) for hospital-deployed tablets and mobile devices, including security policy creation, app deployment, and compliance enforcement.
- Oversee cellular SIM provisioning, activation, troubleshooting, and usage optimization; maintain accurate inventory tracking.
Customer-Facing Support
- Serve as a senior technical escalation point for hospital IT during deployments and post-installation.
Hospital IT & Regulated Environment Compliance
- Work effectively within hospital IT governance structures (security approvals, change control processes, audits).
- Ensure strict adherence to HIPAA and applicable healthcare regulations.
Tool & Automation Validation
- Perform formal validation of software tools, automation scripts, cloud services, and third-party software (e.g., AWS CLI, terraform, Cloud Formation template, MDM platforms, VPN clients, monitoring agents) when used as part of regulated medical device operational workflows.
- Develop and execute tool validation protocols, maintain validation documentation, and ensure tools meet applicable regulatory and quality system requirements (FDA, ISO 13485, IEC 62304)
Cloud, Infrastructure & Security Operations
- Provision, configure, and maintain AWS infrastructure using Infrastructure-as-Code (Terraform/CloudFormation).
- Manage AWS networking (VPC, WAF, ALB, Security Groups) and design secure hybrid connectivity to hospital networks.
- Perform advanced troubleshooting for routing, firewall, DNS, VPN configurations.
- Monitor, investigate, and respond to AWS/cloud security alerts using services such as Security Hub, GuardDuty, CloudTrail, CloudWatch, and other operational/security monitoring tools.
Operations & Reliability
- Monitor deployments against defined SLAs, uptime targets, and performance metrics.
- Automate repetitive operational tasks using PowerShell or Bash to improve onboarding efficiency and quality.
Global Collaboration & Scheduling
- Attend recurring early morning calls (typically 7:00 AM Central Time, twice weekly) with international teams (e.g., India).
- Flexibility to adjust work hours for time-zone overlap and emergency customer support.
Minimum Education & Training Requirements
- Bachelors degree in computer science, Information Systems, Engineering, or a closely related technical discipline; or equivalent combination of technical training and substantial professional experience in cloud operations, networking, and healthcare IT integration.
Mandatory Knowledge/Training:
Hands-on operational experience with AWS services, including networking, security, monitoring, and Infrastructure-as-Code (Terraform or CloudFormation).
Familiarity with hospital IT systems (Active Directory, SSO, EMR/EHR integration) and regulated industry compliance requirements (HIPAA Security Rule, audit readiness).
Understanding of structured change/incident management processes (ITIL or similar).
Working knowledge of Mobile Device Management (MDM) platforms such as Knox Manage, Microsoft Intune or VMware Workspace ONE.
Highly Desirable Certifications/Training:
- AWS Solutions Architect – Associate or higher.
- AWS Certified Security Specialty or equivalent security-related certification (CISSP, CISM).
- ITIL Foundation certification.
- Networking certification such as CCNA or CompTIA Network+.
- Formal hospital IT or healthcare interoperability training (HL7/FHIR, integration engines).
Minimum Experience Requirements
- at least 3+ years in hospital/healthcare IT environments.
- Hands-on AWS/cloud operations experience including security monitoring, incident investigation, and remediation.
- Experience working with AWS Security Hub, GuardDuty, CloudTrail, and CloudWatch for continuous monitoring.
- Proficiency in Infrastructure-as-Code (Terraform/CloudFormation).
- Experience with MDM platforms and cellular connectivity management.
- Strong infrastructure skills (Windows Server, Active Directory/Azure AD, Linux fundamentals, DNS/DHCP, VPNs, VLANs, firewalls, routing).
- Exceptional English communication skills — clear, confident, audience-aware — with ability to engage technical and non-technical audiences.
- Comfort working flexible hours for recurring calls and emergency work.
Preferred Education and Experience
(Not required, but helpful to perform position)
- AWS certifications (Solutions Architect Associate/Professional)
- Incident leadership experience with structured after-hours response protocols.
- Familiarity with HIPAA, healthcare security policies, and audit-friendly practices.
- Advanced automation for monitoring and incident response.
Special Work Conditions
This role requires:
Onsite presence in Bengaluru.
Shift timing 4pm to 12am IST.
Occasional after-hours work for urgent customer support or security incidents.
- Rigid adherence to SOPs and documentation for regulated industry compliance.
