Senior Engineer, Customer Experience

At Landis+Gyr, we don’t just manage energy—we lead the transformation toward a smarter and more sustainable energy future.

With a net revenue of USD 1.73 billion in FY 2024, and a presence in over 30 countries across five continents, Landis+Gyr empowers utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics.

Today, our global team of about 6,300 professionals is shaping the digital energy era—developing innovative technologies that support decarbonization, grid modernization, and real-time energy insights. Our record USD 4.6 billion order backlog and strong book-to-bill ratio reflect long-term confidence in our mission and solutions.

Join us at Landis+Gyr, where we manage energy better!

About the Role

The APAC OT Network team serves as an escalation point for technical issues that are complex in nature which are escalated from the customer / program / operation team. The position provides in-depth technical support by working across departments within L+G and Customer teams. The Network team is responsible for driving a resolution to technical / functional issues. If technical issues cannot be resolved. The position requires strong technical, customer management skills and knowledge of business processes & functions to implement new projects and resolve customer's issues.

Position Summary

The Expert Technical Delivery role is a senior individual contributor responsible for End-to-End Delivery and Acceptance for assigned customers. This person will combine Domain Knowledge, Product knowledge, Solutioning, Problem solving/Analysis, Validation strategy & Automation to drive high-quality deliveries.

Candidate would be responsible to support the Program Team in deployment and support of Landis + Gyr's AMI solution (s). As a Technical Delivery Expert, candidate must understand Customer requirements and how Landis+Gyr Solution fits into

these requirements. The ideal candidate will be business-focused, possess strong technical aptitude and excellent client facing communication skills. Successful candidates will be able to bridge the gap between business and technology, manage client resources, drive technical solutions to timely completion, and identify, analyse, and extract key data from heterogeneous systems.

Key Responsibilities

Product & Technical Validation

• Build strong expertise in the core product architecture, integrations, and deployment models.

• Validate integration points across multiple components and third-party systems.

• Support environment setup, configuration validation, and test lab readiness as needed.

Test Ownership & Customer Assurance

• Own end-to-end testing strategy and execution for assigned customers, covering:

o System Testing

o Integration Testing

o SAT / UAT

• Act as the primary testing focal point for customers, ensuring alignment with business use cases

and deployment expectations.

• Define customer-specific test scenarios, configurations, test data, and validation criteria.

• Review and approve customer readiness for go-live from a test assurance perspective.

Test Design & Automation

• Design comprehensive test plans, test cases, and test scenarios aligned to product and customer workflows.

• Develop and maintain test automation scripts using scripting languages (e.g., Python,

Shell, PowerShell).

• Leverage automation frameworks/tools to improve regression coverage and testing efficiency.

• Ensure traceability between requirements, test cases, defects, and releases.

Problem Solving & Escalation Handling

• Independently handles:

o Complex integration issues

o Data-related defects

o Environment inconsistencies

• Uses database queries, logs, and scripts to drive root-cause analysis

• Leads defect triage with product and engineering teams

Key Purpose / Areas of Responsibility

• Perform intermediate-level database validation including:

o Writing and executing SQL queries

o Data integrity checks

o Performance and functional data validation

• Work with Oracle, PostgreSQL, SQL Server, or EDB EPAS based environments.

• Support root cause analysis using backend data and logs.

Defect Management & Risk Assessment

• Proactively identify quality risks, gaps, and potential production issues.

• Drive defect triage with Product, Engineering, and Support teams.

• Ensure defects are documented clearly, prioritized correctly, and resolved within SLA expectations.

Stakeholder Collaboration

• Work closely with:

o Product Management

o System / Integration Teams

o Customer Architecture & Program Teams

o Customer technical stakeholders

o Provide clear test status reporting, risk assessments, and release readiness inputs.

Qualifications , Mandatory Skills & Experience

Good to Have

• 15+ years of overall industry experience.

• Minimum 9+ years in system, integration, or customer acceptance testing

roles.

• Experience working with enterprise-scale products in customer-facing

environments.

B.E. / B.Tech in Computer Science, Information Technology, Electronics, or equivalent

technical discipline.

Technical Skills

• Strong product understanding and ability to validate complex system

workflows.

• Scripting & automation experience (Python preferred; Shell/PowerShell

acceptable).

• Intermediate database knowledge:

o SQL query writing

o Oracle / PostgreSQL / SQL Server / EDB EPAS

• Solid understanding of SDLC and STLC, including defect lifecycle management.

• Experience with test management and defect tracking tools (e.g., Azure DevOps

or similar).

• Exposure to utility, energy, AMI, or large-scale distributed systems.

• Familiarity with Linux/Unix environments and log analysis.

• Experience supporting customer deployments or upgrades from a testing

standpoint.

• Basic understanding of networking, integrations, and APIs.

Why Join Us?

At Landis+Gyr, you’ll be part of a mission-driven company shaping a more sustainable energy future. We empower our people to grow and thrive in a diverse, inclusive, and innovative environment.

What we offer:

• Competitive salary and region-specific benefits.
• Comprehensive development programs including mentorship and training.
• A global culture that values collaboration, innovation, and continuous learning.
• Join us and help create a smarter, greener tomorrow.

Ready to Apply:

• Take the next step in your career with Landis+Gyr. Apply now to be part of a company making a lasting impact in energy management.
Submit your resume
• or visit our careers page: https://careers.landisgyr.com/
  Please ensure all questions in the application are completed.

We value and encourage diversity in our team. This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background. We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.