Job
Description
As a Senior Delivery Manager at Wipro Limited in Pune, Maharashtra, you will be responsible for leading end-to-end Service Assurance delivery for multiple telecom accounts, ensuring operational excellence and client satisfaction. Your key responsibilities will include: - Account Leadership: Taking ownership of service assurance operations for telecom accounts, including incident management, proactive monitoring, and ensuring client satisfaction. - Service Assurance Oversight: Managing L1-L3 service assurance operations, incident management, and proactive monitoring to maintain operational excellence. - Client Relationship Management: Acting as the primary point of contact for clients, driving strategic engagement, and ensuring alignment with contractual obligations and SLAs. - Operational Governance: Defining and implementing service assurance frameworks, processes, and best practices to meet compliance and regulatory standards. - Performance Management: Monitoring KPIs, SLAs, and operational metrics, leading root cause analysis, and implementing corrective/preventive actions. - Financial Accountability: Managing P&L for assigned accounts, ensuring profitability through cost optimization and efficiency improvements. Additionally, you will be responsible for: - Team Leadership: Leading and mentoring cross-functional teams to foster a culture of accountability, continuous improvement, and innovation. - Process Optimization: Driving automation and AI-led initiatives to enhance service delivery and reduce operational overhead. - Stakeholder Engagement: Collaborating with internal teams and client leadership to resolve escalations, identify growth opportunities, and deliver value-added solutions. - Industry Awareness: Staying abreast of telecom trends, emerging technologies, and regulatory changes to ensure a competitive advantage. Qualifications required for this role include: - Technical graduate (Engineering preferred) with 10+ years in telecom service assurance or operations management. - 5+ years of experience in managing technical/service desk support across L1-L3 layers. - Proven experience in handling multiple accounts and large teams. - Strong analytical, problem-solving, and decision-making skills. - Expertise in telecom processes, compliance, and regulatory frameworks. - Familiarity with digital transformation and AI-driven optimization. - Excellent communication and stakeholder management skills. - Proficiency in MS Office and service assurance tools. Key Competencies for this role include: - Global Telecom Leader with a minimum team size of 300+. - Leadership & Team Management. - Strategic Thinking & Negotiation. - Analytical & Process Improvement Skills. - Stakeholder Engagement. - Results Orientation. Experience required for this role is more than 10 years. Wipro Limited is a leading technology services and consulting company focused on building innovative solutions to address clients' digital transformation needs. Join us in our journey to reinvent the world and be part of a business empowered by purpose, where you can design your own reinvention and evolve constantly. As a Senior Delivery Manager at Wipro Limited in Pune, Maharashtra, you will be responsible for leading end-to-end Service Assurance delivery for multiple telecom accounts, ensuring operational excellence and client satisfaction. Your key responsibilities will include: - Account Leadership: Taking ownership of service assurance operations for telecom accounts, including incident management, proactive monitoring, and ensuring client satisfaction. - Service Assurance Oversight: Managing L1-L3 service assurance operations, incident management, and proactive monitoring to maintain operational excellence. - Client Relationship Management: Acting as the primary point of contact for clients, driving strategic engagement, and ensuring alignment with contractual obligations and SLAs. - Operational Governance: Defining and implementing service assurance frameworks, processes, and best practices to meet compliance and regulatory standards. - Performance Management: Monitoring KPIs, SLAs, and operational metrics, leading root cause analysis, and implementing corrective/preventive actions. - Financial Accountability: Managing P&L for assigned accounts, ensuring profitability through cost optimization and efficiency improvements. Additionally, you will be responsible for: - Team Leadership: Leading and mentoring cross-functional teams to foster a culture of accountability, continuous improvement, and innovation. - Process Optimization: Driving automation and AI-led initiatives to enhance service delivery and reduce operational overhead. - Stakeholder Engagement: Collaborating with internal teams and client leadership to resolve escalations, identify growth opportunities, and deliver value-added solutions. - Industry Awareness: Staying abreast of telecom trends, emerging technologies, and regulatory changes to ensure a competitive advan
