Senior Data & Analytics- Operation Lead

Key Responsibilities

• Own end-to-end

  Data & Analytics production operations

  and managed services.
• Manage

  SLA performance, 24x7 monitoring, incidents, escalations, RCA, and service recovery

  .
• Drive demand management, backlog prioritization, capacity planning, and cost optimization.
• Lead continuous improvement, automation, governance, monitoring, and technical debt reduction.
• Act as a senior point of contact for clients and provide executive-level service and risk updates.
• Support

  pre-sales activities

  , including solution design, estimation, staffing, proposals/SOWs, and client presentations.
• Provide architecture reviews and technical guidance across Data & Analytics projects.
• Lead and mentor global technical teams and coordinate with engineering, delivery, sales, and platform teams.

Required Skills

• 10+ years

  of experience in Data, Analytics, Data Engineering, or Platform Operations.
• Strong experience in

  managed services / Day-2 operations with SLA ownership

  .
• Hands-on knowledge of:

• Azure Databricks

• Microsoft Fabric

• Snowflake

• Azure Data Factory (ADF)

• Power BI

• Python & SQL

• ETL/ELT

• CI/CD and automation

• Exposure to

  SAP SLT, SAP BODS, SAP BusinessObjects (BOBJ), and SAP Business Data Cloud

  is preferred.
• Experience with incident management, RCA, data quality, operational governance, and modernization.
• Strong

  pre-sales / solution consulting

  experience with proposals, estimates, SOWs, and client presentations.
• Excellent client-facing and executive communication skills.
• Experience leading distributed/global teams.

Preferred Certifications: