Senior Customer Service Executive

Job Description

HIRING FOR TOP INTERNATIONAL BPO location : Malad west and Thane *please note we do not charge any candidate :) Requirement : Minimum 6 months of BPO experience required Excellent communication skills Problem Solving skills Strong work history Job role : Inbound Customer support on voice and chat responding to customer queries in a timely and accurate way, via phone, email or chatIdentifying customer needs and helping customers use specific features Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Job Types: Full-time, Permanent Pay: ₹24,000.00 - ₹35,000.00 per month Benefits: Life insurance Provident Fund Schedule: Monday to Friday Night shift Rotational shift Weekend availability Supplemental Pay: Commission pay Joining bonus Overtime pay Performance bonus Application Question(s): Are you serious about joining the job immediately ? Education: Higher Secondary(12th Pass) (Required) Experience: Customer service: 1 year (Preferred) Language: English (Required) Location: Mumbai Suburban, Maharashtra (Required) Willingness to travel: 100% (Preferred)