Senior Client Success Manager (B2B Tech)

Roles & Responsibilities

• Own a portfolio of client accounts ensuring high satisfaction, retention, and revenue expansion
• Develop and execute account growth strategies including cross-sell and upsell opportunities
• Serve as the primary point of contact for C-level executives and build trusted relationships
• Oversee active engagements to ensure alignment between SOW commitments and delivery outcomes
• Monitor engagement health and proactively resolve risks, escalations, and delivery gaps
• Collaborate with Delivery, PMO, and Sales teams to ensure seamless execution
• Lead contract discussions including SOW restructuring, renewals, and amendments
• Partner with Finance to oversee invoicing accuracy and revenue tracking
• Establish and maintain governance frameworks including regular client and internal cadences
• Identify opportunities to enhance client solutions using emerging technologies like AI, Data, and Cloud

Ideal Candidate

• Strong Senior CSM Profile with enterprise account ownership, revenue growth, and strategic client management
• Must have atleast 7+ years of experience in Client Success/Account Management with the recent 4+ years in the B2B technology domain
• Must have experience being directly or indirectly involved in revenue growth and account expansion (cross-sell and upsell)
• Must have experience managing enterprise client relationships and serving as the primary contact for C-level executives driving retention, satisfaction, and long-term account growth
• Must have experience overseeing delivery and value realization — aligning SOW commitments with delivery outcomes, monitoring engagement health, and resolving risks/escalations
• Must have experience with commercial / contract ownership — SOW restructuring, renewals, amendments, pricing alignment, and revenue tracking
• Must have cross-functional leadership ability (Delivery, PMO, Invoicing, Sales), strong governance, and data-driven account management, owning metrics like CSAT, retention/renewal, revenue growth, and account profitability
• Must be proficient in CRM systems, Azure DevOps, MS Teams, and contract management platforms
• Must have experience working with technology solutions/services in one of these areas - Data Analytics/Cloud/AI/or Digital Transformation services
• Must have excellent communication, negotiation, and executive presentation skills
• Bachelor's degree in Computer Science, Engineering, or related field
• B2B Tech companies
• MBA degree
• PMP, CSM, or CCSM certification

Additional Information

• This is a full-time role based in Hyderabad
• The role involves revenue ownership and strategic account management for a global software products firm
• Focuses on data-driven enterprises and innovative solutions in AI/ML and Data Analytics

Interview Process

4 Rounds

• Tech round
• Tech round
• Tech round
• HR round

Perks & Benefits

• Flexible working hours and inclusive hiring practices
• Comprehensive Health Insurance (GMC), Term Insurance, and Disability Insurance
• L&D with FLEX Enterprise Learning Repository and Professional Certification Reimbursements
• Mentorship programs and job training initiatives
• Generous PTO, paid sick days, and bereavement leave
• Twice-yearly appraisal process and internal promotion focus
• Company-sponsored outings and family events
• Gratuity and Provident Fund benefits

Pay: ₹1,300,000.00 - ₹1,900,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Paid time off
• Provident Fund

Work Location: In person