Senior AWS Connect Developer

Summary

We are seeking a highly experienced and results-driven Senior AWS Connect Developer with strong expertise in contact center technologies, customer service platforms, and Amazon Connect. This role requires a hands-on technical professional who can translate business requirements into scalable contact center solutions, integrate Amazon Connect with CRM and enterprise applications, and support production environments. The ideal candidate brings strong AWS knowledge, troubleshooting skills, stakeholder management, and experience collaborating with onshore and offshore teams, preferably within the healthcare domain. This role is strictly involved in the development of the product and does not involve access to Protected Health Information (PHI) & Personally Identifiable Information (PII) or any secured/confidential client data. The work is limited to application development and does not include handling or processing of sensitive health information.

Your role in our mission

As a AWS Connect Developer, you will play a critical role in designing, developing, integrating, and supporting customer contact solutions that improve operational efficiency and customer experience. You will:

• Design, develop, and enhance

  Amazon Connect solutions

  for voice and digital customer interactions
• Configure and optimize

  call routing, IVR, queues, and contact flows

  based on business requirements
• Enable

  omnichannel interactions

  across voice, chat, email, and SMS
• Integrate Amazon Connect with

  CRM platforms and other enterprise applications

• Develop and support integrations using AWS services such as

  Lambda, S3, CloudWatch, and IAM

• Analyze business requirements and translate them into

  scalable technical solutions

• Troubleshoot and resolve

  production issues

  and identify sustainable improvements
• Collaborate with stakeholders and

  onshore and offshore delivery teams

  to ensure successful implementation
• Support technical documentation, testing, deployment, and release readiness
• Provide technical guidance and communicate solution options, risks, and dependencies clearly

What we're looking for

We are looking for a candidate who brings a strong combination of contact center expertise, AWS technical skills, problem-solving ability, and leadership:

Experience:

contact center technologies or customer service platforms

Amazon Connect

Contact Center & Integration Expertise:

call routing, IVR, queues, and omnichannel interactions

CRM and other enterprise applications

technical solutions

•  Healthcare domain knowledge is preferred

Technical & Cloud Skills:

Lambda, S3, CloudWatch, and IAM

troubleshooting and resolving production issues

Leadership & Soft Skills:

communication and stakeholder management skills

onshore and offshore teams

•  Strong analytical thinking, problem-solving, and delivery ownership

Certifications (Preferred):

Amazon Connect and/or AWS Cloud certifications

What you should expect in this role

• Remote working environment
• Shift time -2pm - 11PM IST