Description
This position will report into the Team Lead, Accounts Receivable, responsible for cash collections and cash applications, unapplied cash and other AR activities including month-end activities, customer account reconciliations and delivering against agreed SLA’s and KPI’s; identifying any issues when they occur, working with internal and external stakeholders to provide excellent service to Davies Group internal and external customers.
Key Responsibilities
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Timely collection of debtors outstanding and accurate cash application of customer receipts, customer account reconciliations & month end activities within any of the ERPs in use across the Business Units in scope of the SSC
- Matching customer payments against billing and accurate, timely resolution of problems related to discrepancies.
- Identifying and resolving all unidentified cash and unapplied cash balances
- Working with the billing teams to ensure billing matches customer receipts and resolving any discrepancies.
- Processing of customer credit notes as appropriate adhering to Davies policies
- Ensure that debtors accounts are reconciled, and receipts processing adhere to the respective control framework & approval protocols in place.
- Track customer queries & complaints and drive resolution via the appropriate escalation routes within the relevant business functions (i.e., billing, operations, finance, etc.)
- Ensure that all customer receipts processing is tax compliant according to guidelines, at group and/or at business unit level.
- Deliver excellent support to customers, employees, and other internal contacts to ensure queries related to customer invoices are processed on a timely basis.
- Ensure timely processing of all Accounts Receivables activities to support the monthly/quarterly/annual close periods.
- Reconcile customer statements to Davies records in the ERP system, highlighting any identified discrepancies and following up
- Perform reviews and audits on customer receipts and cash applications comply with requirements including having appropriate approvals and that they follow Davies Policies
- Prepare Master Data customer creation/change requests for approval and processing, ensuring that the appropriate controls are observed including validation of data such as VAT/Tax numbers, bank details, address changes etc.
Skills, Knowledge and Expertise
Mandatory:
- Minimum 3 years’ experience in Accounts Receivable
- Previously worked in a shared services environment
- Batchelor of Commerce degree or related
- Knowledge of financial accounting, process, and systems. Good working knowledge and experience of ERP’s
- Strong analytical and problem-solving skills. Analytical Thinking - acquiring a proper understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships & linkages between processes.
- Ability to set clear priorities and objectives.
About Davies
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.
Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.
