Business Analyst We are seeking a proactive and customer-focused Business Analyst with 2+ years of experience to join our dynamic team in Kochi, Kerala. In this role, you will play a crucial part in understanding business needs, analyzing customer interactions, and contributing to process improvements. You will be responsible for handling customer calls, providing excellent service, and translating customer feedback into actionable insights. Responsibilities: Customer Interaction: Handle inbound and outbound customer calls professionally, addressing inquiries, resolving issues, and providing accurate information. Business Analysis: Gather and document business requirements by working closely with internal stakeholders and analyzing customer feedback. Process Improvement: Identify opportunities to optimize existing processes related to customer service and operations, contributing to more efficient and effective workflows. Data Analysis: Assist in analyzing customer interaction data to identify trends, pain points, and areas for improvement. Reporting: Prepare reports on customer service metrics and business analysis findings. Cross-functional Collaboration: Work collaboratively with various teams, including operations, sales, and technical support, to ensure seamless customer experience and business operations. Problem Solving: Proactively identify and resolve customer issues and business challenges. Requirements: Experience: 2+ years of experience in a business analyst, customer service, or operations role. Communication Skills: Excellent verbal and written communication skills in English and Malayalam . Customer Focus: A strong commitment to providing exceptional customer service and satisfaction. Analytical Skills: Ability to gather, analyze, and interpret information to solve problems and identify trends. Problem-Solving: Proven ability to troubleshoot and resolve issues effectively. Proactiveness: Self-motivated with a strong ability to take initiative and work independently when required. Technical Proficiency: Comfortable using standard office software Salary: ₹15,000 - ₹30,000 per month + incentives Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Supplemental Pay: Performance bonus Quarterly bonus Application Question(s): Years of experience in business service/ customer handling ? Current salary ? Expected Salary Notice period ? Work Location: In person

Job Title: Full Stack Developer (ReactJs+NodeJs+MySQL) Location: Kochi, Kerala Job Type: Full-Time Experience Level Preferred: 6 month About Us: Selacto Solutions Pvt Ltd is a dynamic and forward-thinking organization specializing in Development. We are currently looking for a talented Full stack Developer to join our growing team. If you're passionate about front-end development and have at least 6 month of experience working as full stack developer , we want to hear from you! Job Responsibilities: Develop and maintain front-end applications using ReactJs. Develop and maintain back-end applications using NodeJs. Collaborate with designers, backend developers, and product teams to build high-quality web applications. Optimize applications for maximum speed and scalability. Ensure responsiveness and cross-browser compatibility of web applications. Write clean, modular, and reusable code with a focus on performance. Participate in code reviews and ensure adherence to best practices. Troubleshoot and debug issues to improve performance and user experience. Stay updated with the latest industry trends and technologies. Requirements: Minimum of 6 month of hands-on experience with ReactJs. Proficiency in JavaScript, HTML5, CSS3, and ES6+. Familiarity with state management libraries like Redux or Context API. Understanding of RESTful APIs and web services integration. Experience with version control systems (e.g., Git). Knowledge of responsive design principles and mobile-first development. Basic understanding of front-end build tools like Webpack, Babel, or npm. Strong problem-solving skills and attention to detail. Ability to work in a collaborative team environment. Nice to Have: Experience with TypeScript. Familiarity with modern front-end development tools and workflows. Knowledge of unit testing frameworks (Jest, Mocha). Experience with cloud platforms and CI/CD pipelines. Education: Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred but not required. What We Offer: Competitive salary and benefits package. Opportunities for growth and skill development. Flexible working hours. A collaborative and innovative work environment. How to Apply: Please submit your resume and portfolio/GitHub link showcasing your work with ReactJS. Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹20,000.00 per month Schedule: Morning shift Application Question(s): Notice Period? Expected Salary? Current Salary? Work Location: In person