Test Automation Engineer (Playwright & .NET) Job Description: We are seeking a highly skilled Test Automation Engineer with expertise in Playwright and .NET to join our team. The ideal candidate will be responsible for designing, developing, and maintaining automated test scripts to ensure the quality and performance of our applications. This role requires strong problem-solving abilities, attention to detail, and a passion for delivering high-quality software solutions. Key Responsibilities: Develop and maintain automated test scripts using Playwright and .NET . Design and implement robust test automation frameworks. Collaborate with developers, product managers, and QA teams to define test strategies. Perform functional, regression, and performance testing to identify defects. Integrate test automation into CI/CD pipelines. Troubleshoot issues, analyze root causes, and suggest improvements. Ensure best practices in automation testing and maintain test documentation. Stay up-to-date with emerging testing tools, frameworks, and methodologies. Required Skills & Qualifications: Experience in test automation with a strong focus on Playwright. Proficiency in .NET for test script development. Experience with CI/CD tools (e.g., Jenkins, Azure DevOps, GitHub Actions). Strong understanding of software testing principles, methodologies, and best practices. Hands-on experience with API testing and integration testing. Knowledge of version control systems like Git . Experience with test management tools (e.g., JIRA, TestRail). Ability to work independently and in a collaborative team environment. Strong analytical and problem-solving skills. Preferred Qualifications: Experience in performance and load testing. Familiarity with cloud platforms (AWS, Azure, or Google Cloud). Knowledge of containerization technologies (Docker, Kubernetes). ISTQB or relevant certification in test automation.
QA Lead - Salesforce Service Cloud Overview We are seeking an experienced QA Lead with deep expertise in testing Salesforce Service Cloud—particularly within call center operations—and strong hands‑on automation skills using TOSCA. This leadership role requires not only mastery of Salesforce workflows, omni‑channel routing, case management, and CTI integrations, but also the ability to guide QA strategy, mentor team members, and drive quality across complex, cross‑functional initiatives. The ideal candidate combines technical excellence with strong analytical thinking, structured communication, and the ability to influence stakeholders to ensure high‑quality, reliable product releases. Responsibilities Leadership & Strategy Lead the QA strategy for Salesforce Service Cloud initiatives, ensuring comprehensive coverage across manual and automated testing. Provide technical leadership and mentorship to QA engineers, supporting skill development in Salesforce testing, TOSCA automation, and QA best practices. Define and enforce quality standards, testing methodologies, and automation frameworks across the team. Partner with product owners, engineering leads, and Salesforce teams to assess quality risks, influence design decisions, and ensure testability of requirements. Drive continuous improvement initiatives across QA processes, tooling, automation maturity, and release quality. Hands‑On Testing & Automation Oversee and contribute to the development, maintenance, and execution of manual and automated test cases for Salesforce Service Cloud features, call center workflows, and integrated systems. Architect, design, and maintain scalable automated test suites using TOSCA. Perform and guide functional, regression, smoke, and integration testing across Salesforce, web, and mobile applications. Validate end‑to‑end call center processes including case lifecycle, omni‑channel routing, CTI/telephony integrations, service console behavior, and knowledge base workflows. Quality Governance & Collaboration Manage defect lifecycle processes, ensuring clear documentation, prioritization, and timely resolution. Lead QA participation in requirement analysis, design reviews, backlog refinement, and sprint planning. Oversee test environment readiness, test data strategy, and coordination with Salesforce and connected system teams. Ensure alignment with SDLC, STLC, and organizational QA governance. Required Skills & Qualifications Strong hands‑on experience testing Salesforce Service Cloud , ideally in a call center or customer support environment. Practical, hands‑on experience with TOSCA for test automation (required). Deep understanding of Salesforce objects, workflows, validation rules, omni‑channel routing, case management, and service console functionality. Strong manual testing expertise with the ability to design and review comprehensive test plans and test cases. Solid understanding of QA processes, SDLC, STLC, and defect management best practices. Experience with test management tools such as JIRA, TestRail, qTest, or similar. Familiarity with version control systems (Git, GitHub, Bitbucket). Strong analytical, troubleshooting, and documentation skills. Excellent communication, leadership, and cross‑functional collaboration abilities. Experience mentoring or guiding QA engineers or leading QA efforts on projects. Nice‑to‑Have Experience testing CTI/telephony integrations within Salesforce. Experience with API testing tools such as Postman, Swagger, or SoapUI. Exposure to CI/CD pipelines (Jenkins, GitHub Actions, Azure DevOps). Experience working in Agile/Scrum environments. Salesforce certifications (Admin, Service Cloud Consultant) are a plus
Test Automation Engineer - Salesforce Service Cloud Overview We are seeking a highly skilled Test Automation Engineer with strong experience testing Salesforce Service Cloud , specifically within call center operations , and hands‑on automation expertise using TOSCA . The ideal candidate brings a deep understanding of Salesforce workflows, omni‑channel routing, case management, and CTI integrations, combined with the ability to design and execute automated and manual test strategies. This role requires strong analytical skills, attention to detail, and the ability to collaborate effectively with cross‑functional teams to ensure high‑quality, reliable product releases. Responsibilities Develop, maintain, and execute manual and automated test cases for Salesforce Service Cloud features, call center workflows, and integrated systems. Design, build, and maintain automated test scripts using TOSCA , ensuring scalability and reusability. Perform functional, regression, smoke, and integration testing across Salesforce, web, and mobile applications. Validate call center processes including case lifecycle, omni‑channel routing, CTI/telephony integrations, service console behavior, and knowledge base workflows. Identify, document, and track defects using established QA tools and processes. Collaborate closely with Salesforce admins, developers, product owners, and business analysts to understand requirements and assess quality risks. Participate in requirement analysis, design reviews, backlog refinement, and sprint planning sessions. Support test environment setup, test data creation, and execution readiness for Salesforce and connected systems. Contribute to continuous improvement of QA processes, automation frameworks, and best practices. Required Skills & Qualifications Strong hands‑on experience testing Salesforce Service Cloud , ideally in a call center or customer support environment. Practical experience with TOSCA for test automation (required). Solid understanding of Salesforce objects, workflows, validation rules, omni‑channel routing, case management, and service console functionality. Strong manual testing experience with the ability to design comprehensive test plans and test cases. Understanding of QA processes, SDLC, STLC, and defect management. Experience with test management tools such as JIRA, TestRail, qTest, or similar. Familiarity with version control systems (Git, GitHub, Bitbucket). Strong analytical, troubleshooting, and documentation skills. Excellent communication and collaboration abilities. Nice‑to‑Have Experience testing CTI/telephony integrations within Salesforce. Experience with API testing tools such as Postman, Swagger, or SoapUI. Exposure to CI/CD pipelines (Jenkins, GitHub Actions, Azure DevOps). Experience working in Agile/Scrum environments. Salesforce certifications (Admin, Service Cloud Consultant) are a plus