Company Overview: Sapyen is a venture-backed HealthTech company pioneering the world’s most accurate, affordable, and convenient at-home male fertility test. Job Description: We’re hiring a Customer Support Senior Associate [English-Speaking, Australia Time Zone] to manage inbound customer communications and ensure our users receive clear, timely, and professional support. This is a foundational role focused on delivering a robust customer experience to individuals navigating deeply personal health questions. You’ll be the first point of contact for patient queries—across email, phone, and live chat. You’ll field questions from customers in Australia, the US, UK, and Europe, and provide administrative support to internal teams. We’re looking for someone with a track record of excellence in customer support who can handle volume, nuance, and care without dropping detail. You’ll report to the VP of Operations and work closely with our product, logistics, and clinical teams. Here’s what you’ll work on Customer Support Respond to email inquiries from customers, clinics, and pharmacy partners across global time zones. Handle inbound phone support and follow-up calls—clarifying test processes, order status, timelines, and more. Log and triage technical issues or escalations to relevant team members with precision and professionalism. Administration Maintain and update customer records, test timelines, and order statuses within our CRM. Assist with internal admin such as invoicing, test processing schedules, and tracking shipments. Prepare and send documentation, consent forms, and test instructions as needed. Process Improvement Identify recurring pain points or inefficiencies in the support flow and propose solutions. Maintain internal FAQs, support templates, and process guides. Collaborate with engineering and ops teams to automate common tasks where possible. What you’ll bring 3+ years of customer support experience, ideally in healthcare, diagnostics, or D2C consumer health. Exceptional English-language communication skills—clear, calm, and confident across phone and email. Proven ability to manage multiple support channels at once with accuracy and empathy. Comfortable working independently, making decisions under pressure, and managing follow-ups across time zones. Familiarity with customer support tools (e.g. Hubspot, Zendesk, Freshdesk) and CRM systems. Strong attention to detail and organisational skills—no information lost, no customer left hanging. Ability to work flexible hours to cover overlapping support needs in AU, UK, EU, and US time zones. Nice-to-Haves Previous startup experience. Experience supporting regulated products or working in a HIPAA/GDPR-compliant environment. Background in operations, logistics, or e-commerce support. Why should you join us? We’re a small, bold team setting a new standard in fertility care —writing the playbook on diagnostics, patient experience, and male fertility solutions. Here, you won’t just follow; you’ll define how we operate. We’re audacious problem-solvers. Despite male-factor issues contributing to 50% of fertility challenges, there hasn’t been a truly accurate, affordable, and convenient way to test male fertility. While 61% of men are hesitant to seek care due to feelings of emasculation, and many others lack timely, affordable access, we’re changing that. At Sapyen, your work will have a genuine, measurable impact. And we’ll invest in you. Excellence drives us, and we’re committed to building your career in a way that excites you. We’ll support you with ongoing learning and development, private health insurance reimbursements, and access to professional coaching. If you deliver, we’ll back you even further. Important Details Location: Remote, India-based. Remuneration: Competitive Market Remuneration. Equity Options: Participation in Sapyen’s Employee Share Option Plan. What it’s like to work here Excellence is the Baseline: As a lean, high-impact team, we move quickly, adapt on the fly, and are driven by results. Priorities shift, challenges arise, and rapid iteration is the norm. Success here requires resilience, agility, and a relentless focus on impact. Creating the Playbook as We Go: We’re building something new and transformative. This demands constant problem-solving, the ability to pivot when needed, and an unwavering commitment to refining our product as we grow. If you thrive on tackling the unknown and bringing ideas to life, this role will push you to new heights. True Autonomy and Ownership: At Sapyen, you’ll have a level of ownership that’s rare. Many projects will start as rough ideas needing definition, strategy, and execution—driven by you. This role calls for self-direction, decisive action, and the confidence to lead where paths aren’t clearly defined.
Company Overview: Sapyen is a venture-backed HealthTech company pioneering the world’s most accurate, affordable, and convenient at-home male fertility test. Job Description: We’re hiring a Customer Support Associate [English-Speaking, US West Coast Time Zone] to manage inbound customer communications and ensure our users receive clear, timely, and professional support. This is a foundational role focused on delivering a robust customer experience to individuals navigating deeply personal health questions. You’ll be the first point of contact for patient queries—across email, phone, and live chat. You’ll field questions from customers from across our North American locations and provide administrative support to internal teams. We’re looking for someone with a track record of excellence in customer support who can handle volume, nuance, and care without dropping detail. You’ll report to the VP of Operations and work closely with our product, logistics, and clinical teams. Here’s what you’ll work on Customer Support Respond to email inquiries from customers, clinics, and pharmacy partners across global time zones. Handle inbound phone support and follow-up calls—clarifying test processes, order status, timelines, and more. Log and triage technical issues or escalations to relevant team members with precision and professionalism. Administration Maintain and update customer records, test timelines, and order statuses within our CRM. Assist with internal admin such as invoicing, test processing schedules, and tracking shipments. Prepare and send documentation, consent forms, and test instructions as needed. Process Improvement Identify recurring pain points or inefficiencies in the support flow and propose solutions. Maintain internal FAQs, support templates, and process guides. Collaborate with engineering and ops teams to automate common tasks where possible. What you’ll bring 3+ years of customer support experience, ideally in healthcare, diagnostics, or D2C consumer health. Exceptional English-language communication skills—clear, calm, and confident across phone and email. Proven ability to manage multiple support channels at once with accuracy and empathy. Comfortable working independently, making decisions under pressure, and managing follow-ups across time zones. Familiarity with customer support tools (e.g. Hubspot, Zendesk, Freshdesk) and CRM systems. Strong attention to detail and organisational skills—no information lost, no customer left hanging. Ability to work flexible hours to cover support needs in the US West Coast Time Zone. Nice-to-Haves Previous startup experience. Experience supporting regulated products or working in a HIPAA/GDPR-compliant environment. Background in operations, logistics, or e-commerce support. Why should you join us? We’re a small, bold team setting a new standard in fertility care —writing the playbook on diagnostics, patient experience, and male fertility solutions. Here, you won’t just follow; you’ll define how we operate. We’re audacious problem-solvers. Despite male-factor issues contributing to 50% of fertility challenges, there hasn’t been a truly accurate, affordable, and convenient way to test male fertility. While 61% of men are hesitant to seek care due to feelings of emasculation, and many others lack timely, affordable access, we’re changing that. At Sapyen, your work will have a genuine, measurable impact. And we’ll invest in you. Excellence drives us, and we’re committed to building your career in a way that excites you. We’ll support you with ongoing learning and development, private health insurance reimbursements, and access to professional coaching. If you deliver, we’ll back you even further. Important Details Location: Remote, India-based. Remuneration: Competitive Market Remuneration. Equity Options: Participation in Sapyen’s Employee Share Option Plan. What it’s like to work here Excellence is the Baseline: As a lean, high-impact team, we move quickly, adapt on the fly, and are driven by results. Priorities shift, challenges arise, and rapid iteration is the norm. Success here requires resilience, agility, and a relentless focus on impact. Creating the Playbook as We Go: We’re building something new and transformative. This demands constant problem-solving, the ability to pivot when needed, and an unwavering commitment to refining our product as we grow. If you thrive on tackling the unknown and bringing ideas to life, this role will push you to new heights. True Autonomy and Ownership: At Sapyen, you’ll have a level of ownership that’s rare. Many projects will start as rough ideas needing definition, strategy, and execution—driven by you. This role calls for self-direction, decisive action, and the confidence to lead where paths aren’t clearly defined.
Company Overview: Sapyen is a venture-backed HealthTech company pioneering the world’s most accurate, affordable, and convenient at-home male fertility test. Job Description: We’re hiring a Customer Support Associate [English-Speaking, US West Coast Time Zone] to manage inbound customer communications and ensure our users receive clear, timely, and professional support. This is a foundational role focused on delivering a robust customer experience to individuals navigating deeply personal health questions. You’ll be the first point of contact for patient queries—across email, phone, and live chat. You’ll field questions from customers from across our North American locations and provide administrative support to internal teams. We’re looking for someone with a track record of excellence in customer support who can handle volume, nuance, and care without dropping detail. You’ll report to the VP of Operations and work closely with our product, logistics, and clinical teams. Here’s what you’ll work on Customer Support Respond to email inquiries from customers, clinics, and pharmacy partners across global time zones. Handle inbound phone support and follow-up calls—clarifying test processes, order status, timelines, and more. Log and triage technical issues or escalations to relevant team members with precision and professionalism. Administration Maintain and update customer records, test timelines, and order statuses within our CRM. Assist with internal admin such as invoicing, test processing schedules, and tracking shipments. Prepare and send documentation, consent forms, and test instructions as needed. Process Improvement Identify recurring pain points or inefficiencies in the support flow and propose solutions. Maintain internal FAQs, support templates, and process guides. Collaborate with engineering and ops teams to automate common tasks where possible. What you’ll bring 3+ years of customer support experience, ideally in healthcare, diagnostics, or D2C consumer health. Exceptional English-language communication skills—clear, calm, and confident across phone and email. Proven ability to manage multiple support channels at once with accuracy and empathy. Comfortable working independently, making decisions under pressure, and managing follow-ups across time zones. Familiarity with customer support tools (e.g. Hubspot, Zendesk, Freshdesk) and CRM systems. Strong attention to detail and organisational skills—no information lost, no customer left hanging. Ability to work flexible hours to cover support needs in the US West Coast Time Zone. Nice-to-Haves Previous startup experience. Experience supporting regulated products or working in a HIPAA/GDPR-compliant environment. Background in operations, logistics, or e-commerce support. Why should you join us? We’re a small, bold team setting a new standard in fertility care —writing the playbook on diagnostics, patient experience, and male fertility solutions. Here, you won’t just follow; you’ll define how we operate. We’re audacious problem-solvers. Despite male-factor issues contributing to 50% of fertility challenges, there hasn’t been a truly accurate, affordable, and convenient way to test male fertility. While 61% of men are hesitant to seek care due to feelings of emasculation, and many others lack timely, affordable access, we’re changing that. At Sapyen, your work will have a genuine, measurable impact. And we’ll invest in you. Excellence drives us, and we’re committed to building your career in a way that excites you. We’ll support you with ongoing learning and development, private health insurance reimbursements, and access to professional coaching. If you deliver, we’ll back you even further. Important Details Location: Remote, India-based. Remuneration: Competitive Market Remuneration. Equity Options: Participation in Sapyen’s Employee Share Option Plan. What it’s like to work here Excellence is the Baseline: As a lean, high-impact team, we move quickly, adapt on the fly, and are driven by results. Priorities shift, challenges arise, and rapid iteration is the norm. Success here requires resilience, agility, and a relentless focus on impact. Creating the Playbook as We Go: We’re building something new and transformative. This demands constant problem-solving, the ability to pivot when needed, and an unwavering commitment to refining our product as we grow. If you thrive on tackling the unknown and bringing ideas to life, this role will push you to new heights. True Autonomy and Ownership: At Sapyen, you’ll have a level of ownership that’s rare. Many projects will start as rough ideas needing definition, strategy, and execution—driven by you. This role calls for self-direction, decisive action, and the confidence to lead where paths aren’t clearly defined.
Company Overview: Sapyen is a venture-backed HealthTech company pioneering the world's most accurate, affordable, and convenient at-home male fertility test. Job Description: We're hiring a Customer Support Associate [English-Speaking, US West Coast Time Zone] to manage inbound customer communications and ensure our users receive clear, timely, and professional support. This is a foundational role focused on delivering a robust customer experience to individuals navigating deeply personal health questions. You'll be the first point of contact for patient queriesacross email, phone, and live chat. You'll field questions from customers from across our North American locations and provide administrative support to internal teams. We're looking for someone with a track record of excellence in customer support who can handle volume, nuance, and care without dropping detail. You'll report to the VP of Operations and work closely with our product, logistics, and clinical teams. Here's what you'll work on Customer Support Respond to email inquiries from customers, clinics, and pharmacy partners across global time zones. Handle inbound phone support and follow-up callsclarifying test processes, order status, timelines, and more. Log and triage technical issues or escalations to relevant team members with precision and professionalism. Administration Maintain and update customer records, test timelines, and order statuses within our CRM. Assist with internal admin such as invoicing, test processing schedules, and tracking shipments. Prepare and send documentation, consent forms, and test instructions as needed. Process Improvement Identify recurring pain points or inefficiencies in the support flow and propose solutions. Maintain internal FAQs, support templates, and process guides. Collaborate with engineering and ops teams to automate common tasks where possible. What you'll bring 3+ years of customer support experience, ideally in healthcare, diagnostics, or D2C consumer health. Exceptional English-language communication skillsclear, calm, and confident across phone and email. Proven ability to manage multiple support channels at once with accuracy and empathy. Comfortable working independently, making decisions under pressure, and managing follow-ups across time zones. Familiarity with customer support tools (e.g. Hubspot, Zendesk, Freshdesk) and CRM systems. Strong attention to detail and organisational skillsno information lost, no customer left hanging. Ability to work flexible hours to cover support needs in the US West Coast Time Zone. Nice-to-Haves Previous startup experience. Experience supporting regulated products or working in a HIPAA/GDPR-compliant environment. Background in operations, logistics, or e-commerce support. Why should you join us We're a small, bold team setting a new standard in fertility care writing the playbook on diagnostics, patient experience, and male fertility solutions. Here, you won't just follow; you'll define how we operate. We're audacious problem-solvers. Despite male-factor issues contributing to 50% of fertility challenges, there hasn't been a truly accurate, affordable, and convenient way to test male fertility. While 61% of men are hesitant to seek care due to feelings of emasculation, and many others lack timely, affordable access, we're changing that. At Sapyen, your work will have a genuine, measurable impact. And we'll invest in you. Excellence drives us, and we're committed to building your career in a way that excites you. We'll support you with ongoing learning and development, private health insurance reimbursements, and access to professional coaching. If you deliver, we'll back you even further. Important Details Location: Remote, India-based. Remuneration: Competitive Market Remuneration. Equity Options: Participation in Sapyen's Employee Share Option Plan. What it's like to work here Excellence is the Baseline: As a lean, high-impact team, we move quickly, adapt on the fly, and are driven by results. Priorities shift, challenges arise, and rapid iteration is the norm. Success here requires resilience, agility, and a relentless focus on impact. Creating the Playbook as We Go: We're building something new and transformative. This demands constant problem-solving, the ability to pivot when needed, and an unwavering commitment to refining our product as we grow. If you thrive on tackling the unknown and bringing ideas to life, this role will push you to new heights. True Autonomy and Ownership: At Sapyen, you'll have a level of ownership that's rare. Many projects will start as rough ideas needing definition, strategy, and executiondriven by you. This role calls for self-direction, decisive action, and the confidence to lead where paths aren't clearly defined.
Company Overview: Sapyen is a venture-backed HealthTech company pioneering the world’s most accurate, affordable, and convenient at-home male fertility test. Why? Pregnancy testing used to be complex, costly, and required a visit to the clinic. Then came the over-the-counter pregnancy test—a breakthrough that reduced costs, ensured accuracy, and made answers available to women anywhere. It transformed healthcare, empowering decisions at life’s critical moments. Today, around 70% of healthcare decisions rely on diagnostic testing, according to the WHO. Access to these tests can shape treatment, impact futures, and alter life’s course. Sapyen is bringing this same revolution to male fertility. Our vision is straightforward: make male fertility testing as accessible as a pregnancy test. We’re creating a world where men can understand their reproductive health with accuracy, affordability, and convenience—no lab visits, no barriers, just answers when they’re needed most. Proof $45.5M in exclusive distribution agreements with the world’s largest IVF clinics secured within 12 months Stocked in 180+ pharmacies as the first-ever clinical-grade male fertility test to reach shelves anywhere in the world Named Australia’s Most Innovative Healthcare Company 2024 by the Australian Financial Review 2 pending patents extending sperm viability from 1 hour to 3 days, ensuring accurate result generation Backed by leading global venture funds across Singapore, New Zealand, and Australia Job Description: You will lead the development of Sapyen’s digital infrastructure, with a primary focus on frontend and product engineering. Your core mandate is to build clean, performant, and reliable user interfaces that power the Sapyen experience—from our patient and clinician results portal to our public-facing web assets. This is a product-heavy engineering role: you will translate clinical workflows, operational pathways, and partner requirements into thoughtful, intuitive digital interfaces. While there is backend and integration work involved, the centre of gravity sits firmly on the frontend: you will own the user experience end-to-end and ensure every interaction meets a clinical-grade standard. You’ll report to the VP of Strategy and Operations and collaborate with advisors, partners, and internal teams. You will need the ability to work autonomously, understand how development decisions impact both operations and customer experience and a keen sense for how to build for scale. The growth opportunity is substantial Why should you join us? We’re a small, bold team setting a new standard in fertility care —writing the playbook on diagnostics, patient experience, and male fertility solutions. Here, you won’t just follow; you’ll define how we operate. We’re audacious problem-solvers. Despite male-factor issues contributing to 50% of fertility challenges, there hasn’t been a truly accurate, affordable, and convenient way to test male fertility. While 61% of men are hesitant to seek care due to feelings of emasculation, and many others lack timely, affordable access, we’re changing that. At Sapyen, your work will have a genuine, measurable impact. And we’ll invest in you. Excellence drives us, and we’re committed to building your career in a way that excites you. We’ll support you with ongoing learning and development, private health insurance reimbursements, and access to professional coaching. If you deliver, we’ll back you even further. Here’s what you’ll work on Product Engineering Build and maintain the Sapyen Results Portal , where patients and practitioners view results, reports, timelines, and clinical summaries. Design secure authentication and role-based access for patients, GPs, fertility specialists, and lab partners. Architect and manage databases for patient data, diagnostic events, and clinical records. Web and UI Development Lead website development and management , including performance optimisation, landing page creation, and A/B testing infrastructure. Collaborate with designers to implement clean, responsive UIs for both patient- and clinician-facing apps. Software Operations Implement devops workflows, automated tests, CI/CD pipelines, and environment management—focused on enabling rapid, safe frontend deployment. Maintain observability tools and frontend-relevant monitoring. Ensure compliance with data protection standards (HIPAA, GDPR, Australian Privacy Principles). Support basic analytics dashboards used internally and externally. Contribute to LLM-enabled workflows that automate result formatting and streamline visual output across the platform. Foundational Engineering Work Select and shape our long-term engineering stack with strong weighting toward frontend performance, UX standards, and scalable component architecture. Build reusable UI libraries and component systems as we expand product lines. Partner across marketing, ops, and support to automate user-facing processes and simplify operational complexity. What you’ll bring 3+ years of experience in software engineering, with a strong bias toward frontend or product engineering . Deep fluency with modern frontend frameworks— React/Next.js preferred —and comfort with backend technologies when needed (Node.js, Django, or similar). Experience translating wireframes and workflows into polished, frictionless UI. Familiarity with EMR/EHR integrations or healthcare software is strongly advantageous. Working knowledge of cloud infrastructure (AWS/GCP), CI/CD pipelines, and foundational security practices. Strong communication skills and the ability to collaborate across clinical, operational, and design functions. High ownership mindset; you take responsibility for user experience, not just code completion. Nice-to-Haves Previous startup experience. Prior experience building patient or clinician portals, especially in diagnostics or healthcare tech. Familiarity with medical interoperability standards (HL7, FHIR, IHE). Experience working with Shopify or similar platforms. Important Details Location: Remote, India-based. Remuneration: Competitive Market Remuneration. Equity Options: Participation in Sapyen’s Employee Share Option Plan. Benefits At Sapyen, we demand excellence—and equip our team with the resources to achieve it: ₹1,050 monthly health & wellness allowance. ₹800 monthly Internet allowance Co-working memberships for remote team members. What it’s like to work here Excellence is the Baseline: As a lean, high-impact team, we move quickly, adapt on the fly, and are driven by results. Priorities shift, challenges arise, and rapid iteration is the norm. Success here requires resilience, agility, and a relentless focus on impact. Creating the Playbook as We Go: We’re building something new and transformative. This demands constant problem-solving, the ability to pivot when needed, and an unwavering commitment to refining our product as we grow. If you thrive on tackling the unknown and bringing ideas to life, this role will push you to new heights. True Autonomy and Ownership: At Sapyen, you’ll have a level of ownership that’s rare. Many projects will start as rough ideas needing definition, strategy, and execution—driven by you. This role calls for self-direction, decisive action, and the confidence to lead where paths aren’t clearly defined.
Company Overview: Sapyen is a venture-backed HealthTech company pioneering the world’s most accurate, affordable, and convenient at-home male fertility test. Job Description: We’re hiring a Customer Support Associate [English-Speaking, US West Coast Time Zone] to manage inbound customer communications and ensure our users receive clear, timely, and professional support. This is a foundational role focused on delivering a robust customer experience to individuals navigating deeply personal health questions. You’ll be the first point of contact for patient queries—across email, phone, and live chat. You’ll field questions from customers from across our North American locations and provide administrative support to internal teams. We’re looking for someone with a track record of excellence in customer support who can handle volume, nuance, and care without dropping detail. You’ll report to the VP of Operations and work closely with our product, logistics, and clinical teams. Here’s what you’ll work on Customer Support Respond to email inquiries from customers, clinics, and pharmacy partners across global time zones. Handle inbound phone support and follow-up calls—clarifying test processes, order status, timelines, and more. Log and triage technical issues or escalations to relevant team members with precision and professionalism. Administration Maintain and update customer records, test timelines, and order statuses within our CRM. Assist with internal admin such as invoicing, test processing schedules, and tracking shipments. Prepare and send documentation, consent forms, and test instructions as needed. Process Improvement Identify recurring pain points or inefficiencies in the support flow and propose solutions. Maintain internal FAQs, support templates, and process guides. Collaborate with engineering and ops teams to automate common tasks where possible. What you’ll bring 3+ years of customer support experience, ideally in healthcare, diagnostics, or D2C consumer health. Exceptional English-language communication skills—clear, calm, and confident across phone and email. Proven ability to manage multiple support channels at once with accuracy and empathy. Comfortable working independently, making decisions under pressure, and managing follow-ups across time zones. Familiarity with customer support tools (e.g. Hubspot, Zendesk, Freshdesk) and CRM systems. Strong attention to detail and organisational skills—no information lost, no customer left hanging. Ability to work flexible hours to cover support needs in the US West Coast Time Zone. Nice-to-Haves Previous startup experience. Experience supporting regulated products or working in a HIPAA/GDPR-compliant environment. Background in operations, logistics, or e-commerce support. Why should you join us? We’re a small, bold team setting a new standard in fertility care —writing the playbook on diagnostics, patient experience, and male fertility solutions. Here, you won’t just follow; you’ll define how we operate. We’re audacious problem-solvers. Despite male-factor issues contributing to 50% of fertility challenges, there hasn’t been a truly accurate, affordable, and convenient way to test male fertility. While 61% of men are hesitant to seek care due to feelings of emasculation, and many others lack timely, affordable access, we’re changing that. At Sapyen, your work will have a genuine, measurable impact. And we’ll invest in you. Excellence drives us, and we’re committed to building your career in a way that excites you. We’ll support you with ongoing learning and development, private health insurance reimbursements, and access to professional coaching. If you deliver, we’ll back you even further. Important Details Location: Remote, India-based. Remuneration: Competitive Market Remuneration. Equity Options: Participation in Sapyen’s Employee Share Option Plan. What it’s like to work here Excellence is the Baseline: As a lean, high-impact team, we move quickly, adapt on the fly, and are driven by results. Priorities shift, challenges arise, and rapid iteration is the norm. Success here requires resilience, agility, and a relentless focus on impact. Creating the Playbook as We Go: We’re building something new and transformative. This demands constant problem-solving, the ability to pivot when needed, and an unwavering commitment to refining our product as we grow. If you thrive on tackling the unknown and bringing ideas to life, this role will push you to new heights. True Autonomy and Ownership: At Sapyen, you’ll have a level of ownership that’s rare. Many projects will start as rough ideas needing definition, strategy, and execution—driven by you. This role calls for self-direction, decisive action, and the confidence to lead where paths aren’t clearly defined.