A BW/4HANA L3 Support Engineer requires advanced technical support for SAP BW/4HANA systems, resolving complex issues escalated from lower support levels. This role requires deep knowledge of SAP BW/4HANA architecture, data modelling and troubleshooting techniques. Key responsibilities include analysing and resolving critical incidents, performing root cause analysis, and collaborating with development teams for long-term solutions.
Key Responsibilities:
Troubleshooting and Resolution:
Investigate and resolve complex technical issues related to SAP BW/4HANA, often involving performance bottlenecks, data inconsistencies, or system errors.Root Cause Analysis:
Conduct thorough root cause analysis to identify the underlying causes of issues and implement preventative measures.Collaboration:
Work closely with L1 and L2 support teams, development teams, and other IT teams to resolve issues and improve system stability.System Monitoring:
Monitor the health and performance of SAP BW/4HANA systems, proactively identifying and addressing potential problems.Knowledge Management:
Document solutions, troubleshooting procedures, and best practices to build a knowledge base for future reference.Mentorship:
Provide guidance and mentorship to junior support engineers.Incident Management:
Manage critical incidents (P1 and P2 tickets) and ensure timely resolution.System Enhancement:
Contribute to the development and implementation of solutions to improve system performance and stability.
Required Skills & Experience:
Deep knowledge of SAP BW/4HANA:
Including data modelling, data extraction, transformation, and loading (ETL) processes.Advanced troubleshooting skills:
Ability to analyse complex issues, identify root causes, and implement effective solutions.Strong communication and collaboration skills:
Ability to effectively communicate with various stakeholders, including business users and technical teams.Experience with SAP BW/4HANA administration:
Including system configuration, performance tuning, and security.Experience with ABAP development:
For data extraction and transformation.Knowledge of HANA platforms:
(e.g., Native HANA modelling, AMDP) is often preferred.Experience with incident management and ticketing systems:
3-5 years of experience is required.