Sap Basis And Security

Job Description

Roles and Responsibilities Responsible for availability of SAP landscape servers, including connectivity, duly coordinating with cloud partner and internal IT/Network & Security team. Responsible for SAP users access management as per defined SOPs. Responsible for ensuring backups, DR sync, conduct of mock drills in SAP domain as per defined policies/SOPs. Responsible for tickets resolution under SAP category as per IT Helpdesk SLAs. Responsible for ensuring smooth flow of day-to-day SAP operations by coordinating with all stakeholders. Ensures effective collaboration and communication with all the department CTMs/SMEs to understand user access needs and provide appropriate solutions. Assists reporting manager while handling SAP projects, includes integrations, upgrades, migrations, and new developments. Assists reporting manager in management of SAP Infra incidents, and implementation of corrective actions to prevent future occurrences. Assists reporting manager in implementation and management of RPA/automation processes, and managing Analytics solution in SAP domain. Assists reporting manager in effectively managing vendor services, including support partner and cloud partner; contributes for quality analysis of vendors. Assists reporting manager in fulfilling all documentation & reporting requirements as needed by the organisation. Assists reporting manager in efficient implementation of the information security management system/audits, safeguarding SAP data and processes. Acts as 2nd Point of Contact (POC) for Head-IT and 1st POC for SAP team for ERP-BASIS and connectivity related matters. Acts as primary technical POC for reporting manager and SAP Team for all SAP user access management related issues. Also PoC for all SAP users. Steps in to handle certain crucial tasks in the absence of Manager - ERP, subject to the direction of Head-IT. Should take up any activity / task as advised by the reporting manager/Head-IT