As the International Move Coordinator, you will be responsible for overseeing all customer service operations within the relocation company. This includes managing import, export, and domestic moves for VVIP customers and embassies. Your role will involve leading and mentoring a team of customer service representatives (CSRs) and coordinating with stakeholders such as custom house agents, shipping lines, airlines, and internal finance teams to ensure timely clearance, billing, and compliance with regulations. Additionally, you will play a key role in maintaining quality standards, handling escalations, and contributing to process improvements. Your key responsibilities will include coordinating various types of shipments within India and Overseas, managing the customer service team, ensuring high-quality services are delivered to customers, monitoring and improving CSR quality standards, enforcing credit control policies, ensuring compliance with FIDI process for international moves, handling first-level escalations from customers, leading and mentoring the CSR team, distributing workload, conducting team meetings, verifying costing accruals, supervising storage billings, coordinating with custom house agents for clearance updates, preparing import/export clearance documents, liaising with shipping lines and airlines, approving vendor invoices, reviewing billing processes, contributing to process improvements, maintaining adherence to safety regulations, and building relationships with stakeholders. The position is based on a 5-day workweek, with working hours from 09:30 AM to 6:00 PM IST, Monday to Friday. Please note that onsite presence at the office location is required during working hours, and work from home option is not available for this position. The qualifications required for this role include a Bachelor's degree in a relevant field, proven experience in customer service management within the relocation or logistics industry, strong leadership and team management skills, excellent communication and interpersonal abilities, knowledge of import/export regulations and processes in India for used household goods, familiarity with FIDI, ISO procedures, and quality standards, and the ability to multitask, prioritize, and problem-solve effectively. Please note that this job description is a summary of the essential information related to the position and is not an exhaustive list of duties or responsibilities. Management reserves the right to modify duties or schedules as needed.,
Title: Business Development Manager Reporting into: Direct: Department: Location: Mumbai ,Pune, Hyderabad and Chennai Interfacing with: Sales, Moving, IMMS, DSP, AM, EM, CP and Marketing Purpose of the Role: Santa Fe Relocation is a global leader in the relocation industry, and we have a goal to increase our share in the marketplace specific to Relocation and Assignment Management services, providing solution selling to the clients. The Business Development Manager will be responsible for strategically developing sales initiatives based on current and future growth plans. This includes identifying key contacts within targeted named accounts, solicit new business, identify, and facilitate the RFP process and secure additional business for Santa Fe. This role will focus purely on new business to produce effective and successful results using Solution Selling; focusing on the Clients needs and recommends the right products and/or services to fill those needs. Key Areas of Responsibilities: Identify and create sales Opportunities to increase customer base Create new revenue for relocation and assignment management services and have a sound working knowledge of the mobility process Be a subject matter expert and deliver consultative advice, best practice, and industry updates to your clients Provide effective sales presentations and accurate documentation for global assignment management mobility, HR, and procurement executive level ¢ Meet/exceed agreed revenue targets ¢ Meet/exceed agreed new appointment targets ¢ Report weekly to the Sales & Marketing Director on activity and account progression ¢ Effective diary management of sales appointments ¢ Engage in public speaking events as an ambassador for Santa Fe Skills and Experience Requirements: ¢ ¢ 3 years experience in Solution based Selling approach Successful new business development history (hunter) across multiple market segments ¢ Ability to call on management level clients through phone and in-person sales presentations ¢ Meeting sales goals and action plans and success achieving those goals. ¢ Selling contracted services. ¢ Demonstrate a customer focused approach to problem solving and resolution skills. ¢ Strong innovation and experimentation skills. ¢ Current knowledge of mobility and relocation industry, current market trends and economic factors ¢ Extensive skill in development and delivery of sales presentations (Power Point) ¢ Selling vertical markets 1 ¢ Confidence, enthusiasm and a strong dedication to the job and company ¢ Negotiation Skills ¢ Understanding of Salesforce (CRM) ¢ Proven consistent achievement of goals through leadership and motivation Person profile: ¢ Fluent in local language and English. Any additional language is a plus ¢ Self-driven and results-oriented holding him/herself as well as other people accountable for results and outcomes ¢ Strong organizational skills and the ability to work on many projects concurrently ¢ Enthusiastic, highly motivated individual with a serious work ethic ¢ Naturally able to establish credibility and rapport with senior sales and management individuals within our global network ¢ Requires sense of urgency for goal achievement ¢ Idea generation, innovative and creative problem-solving skills ¢ Rapport and relationship building focused on achieving results, accountability for results ¢ Extroverted, confident, enthusiastic, persuasive, warm, enthusiastic, empathetic ¢ Persuasive "selling" style This job description is not exhaustive, and the company reserves the right to review and amend the duties of the role as appropriate. You may be required to undertake other duties and responsibilities that are commensurate with your skills and experience. About Santa Fe Santa Fe Relocation is a Global Mobility company specialising in managing and delivering high-quality relocation services worldwide. Our core competence is providing services that help corporations, their employees, and their families to relocate and settle in new places. These services are delivered to a consistently high standard, locally and globally, through our own operations and approved partners. Visit www.santaferelo.com. Global Mobility made easy. Website: https://www.santaferelo.com If you would like to explore this exciting opportunity, please send CV including details of your remuneration to SF HR at SFINHR@santaferelo.com 2